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TROUBLESHOOTING
troubleshooting
TROUBLESHOOTING
If the product does not work properly, please check the followings before contacting us. If the trouble persists, please
contact the SAMSUNG Customer Service near you.
Problem Action
When I turn on the product, it does not
recognize the card with just the 3 LED
indicators blinking.
1) Check if the product is installed properly and works normally.
- In the initial setup of the product or after it is initialized
Set the operation mode and register the Master card and user cards as usual
because the product is in the initial state.
c SSA—2000 modes available : Mode Number + ENT
RF Only : 01 + ENT
RF + P/W : 02 + ENT
PIN Only : 03 + ENT
RF or PIN : 05 + ENT
d Master Card (or (PIN): 4 ~ 6 digits (Mode 03 or 05) + ENT)
e Enter the user card or PIN number and provide the password according to the
mode
f Master Card (or (PIN): 4 ~ 6 digits (Mode 03 or 05) + ENT)
For more information about registering the Master Card and the user card,
refer to the initial setup section in the user manual.
2) If this happens while the product is operating normally (with the Master Card and
user card registered)
Product malfunction
c Power: OFF ON
d If the problem persists, perform the initialization process for the next step.
For more information about initializing the product, refer to the initialization
section in the user manual.
3) If the problem persists after you have followed the procedures above, contact a
designated service center.
The product just switches to normal
operation mode while I am registering a
user in a set mode or confi gure the
settings.
1) If no key input is entered within 20 seconds in a set mode, the product will switch
to normal operation mode automatically. (normal operation)