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Troubleshooting 25
EOS Australia PTY LTD
5 Troubleshooting
1.
No cameras are showing on the screen even though they are plugged in
Check [Menu] > [Devices] > [Cameras] and see if any cameras are set to 'Covert'.
2.
The cameras are showing live but no recording is present in search mode
a)
Check [Menu] > [Recording] > [Recording Schedule] to see if the cameras are set to
‘No Recording’.
b)
Check [Menu] > [Event] > [Motion Detection] to see if ‘Motion Detection’ is turned on
and if the motion area has been masked out.
c)
Check [Menu] > [Devices] > [Storage Device] to see if you hard-drives have picked up.
3.
The cameras a recording continuously even though the Recording Schedule is set to Motion
Manual record has been turned on by accident. Press the ‘Record’ button again on the
machine to stop the manual record mode.
4.
I can make a connection on the local LAN but not over the internet
Double check your port forwarding settings on the router, check http://
www.portforward.com/ for instruction on how to port forward on your router.
5.
I keep getting kicked off when another user logs on
Ensure that you are not using the ‘admin’ user as only 1 admin user is permitted to be
logged in at any given time. Create additional users to prevent this issue.
6.
I cannot control my camera using the Coaxitron feature
Go to [Menu] > [Devices] > [Camera] > [PTZ] tab and make sure you change the Port
option from RS-485 to Coaxial on your camera.
7.
The DVR is in a constant rebooting loop
The hard-drive may have bad sectors, replace the hard-drive.
8.
The admin password has been changed but the user has forgotten the password
Hold buttons [Mode] + [PTZ] on the front panel of the DVR for 15 seconds and it will ask
you to factory default the machine. All settings will be wiped out.
9.
I can see my cameras over the network but it is slow
Go to [Menu] > [Network] > [Live Transfer] to change the dual stream settings. Lower
the resolution and quality for faster speeds. Also run a speed test on the network to
check the upload speed. A sufficient upload speed would be 0.5Mb/s or higher.