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Step 5: Troubleshooting
Symptom Remedy
11
Thermostat does not turn on system.
Check wiring (see Installation
section).
If problems with thermostat cannot be resolved, call:
Technical Support: (800) 445-8299
Monday-Friday 7:30 AM - 5:30 PM CST
For after hours service, a 24-hour
automated helpline is available.
Thermostat turns system on and
off too frequently.
Increase temperature differential
(see Changing the Temperature
Differential section).
System fan does not operate
properly.
Move Electric/Gas switch to
either gas or electric, to match
system (see Installation section).
Thermostat does not display
proper room temperature.
Check F/C (Fahrenheit/Celsius)
setting. See Changing Fahrenheit
(F) to Celsius (C).
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