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Problem Solving Guide Problem Solving Guide
Thermal motor protection
Your Brilliance is equipped with a
safeguard to recognize when the vacuum
heats up and shuts down to protect your
vacuum cleaner. Note that when this
happens, the headlight is still on but the
motors shut off. Common reasons why a
vacuum may overheat include operating a
vacuum with a full bag or when there is a
clog in the vacuum.
• Unplug the vacuum.
• Inspect your vacuum for a full bag
condition or a hose clog and correct
the problem. Locate the Thermal Motor
Reset button on the back of the vacuum.
Press button and resume vacuuming.
If problem continues, contact your
Authorized Riccar Retailer.
Trouble Shooting
PROBLEM
Vacuum won’t turn on
Vacuum won’t pick up or
low suction
Dust escaping from vacuum
POSSIBLE REASON
• Power cord not rmly
plugged in
• Blown fuse or tripped
breaker
• Needs service
• “Carpet” switch not on
• Vacuum bag full
• Clogged lter
• Hose clogged
• Worn brushroll
• Broken belt
• Tool activation dial
turned on
• Dust cover not seated
properly
• Filter not installed
correctly
• Vacuum bag not installed
correctly
POSSIBLE SOLUTION
• Plug unit in rmly
• Check house fuse or
breaker. Replace fuse /
reset breaker.
• Take to Authorized Retailer
(1-888-6-RICCAR)
• Turn “carpet” switch on
• Install new bag
• Install new lter
• Remove obstacle
• Replace brush strips
• Take to Authorized Retailer
for belt replacement
• Turn tool activation dial to
“off” position
• Reinsert the dust cover
and secure latch
• Review lter installation
(page 20)
• Review bag installation
(page 19)
Any other service should be done by an
Authorized Service Representative.
Service 1-888-6-RICCAR
To locate your nearest retailer, visit our website at
www.riccar.com
Thermal Reset
If problem persists,
consult owner’s manual
or contact retailer.
1. Unplug machine
2. Locate problem
source (clogged
hose or full bag)
3. Correct problem
4. Press reset button
Thermal Reset
If problem persists,
consult owner’s manual
or contact retailer.
1. Unplug machine
2. Locate problem
source (clogged
hose or full bag)
3. Correct problem
4. Press reset button