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TROUBLE SHOOTING
Q: I hear the fan turning, but I don’t see any mist. Is my humidifier operating properly?
A: Dry air is pulled through the system and a fan disperses invisible, moisture balanced air.
There is no “mist” emitted. When operating normally you will feel only cool air coming
from the unit. Monitor the water level in your Tank/ Base. If you notice a decrease in the
Water Tank over 24 hours then the unit is operating normally.
Q: My unit has been running for several hours. I hear the fan spinning, but I do not notice the
water level in the tank decreasing.
A: First, check the Filter to be sure it is wet. If the Filter appears dry, remove it from the Base
and gently rinse under cool water. Reposition wet Filter in the Base. You may also want to
note the current moisture level in your home. If the humidity level is over 60% the unit will
not put out much moisture as your air is already saturated.
Q: My filter has turned light brown and rust colored. Do I need a new filter?
A: Probably not. The change in color indicates only a mineral deposit. Soak the Filter in a sink
full of cool water to help break up deposits. The discoloration may remain but will not
affect the humidifier’s performance.
NOTE: IF YOU EXPERIENCE A PROBLEM WITH YOUR HUMIDIFIER’S POWER UNIT, PLEASE SEE
THE WARRANTY FOR INSTRUCTIONS. PLEASE DO NOT ATTEMPT TO OPEN OR REPAIR THE
HUMIDIFIER YOURSELF. DOING SO WILL VOID THE WARRANTY AND COULD CAUSE DAMAGE
OR PERSONAL INJURY. IF THE PROBLEM PERSISTS, PLEASE CONTACT THE CONSUMER SER-
VICE CENTER.
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