Filter
Top Products
Regency Wood Insert & Hearth Heater 19
WARRANTY
Regency Fireplace Products are designed with reliability and simplicity in mind. In addition, our internal Quality Assurance Team carefully inspects
each unit thoroughly before it leaves our door. Regency Industries Ltd. is pleased to extend this limited lifetime warranty to the original purchaser
of a Regency Product. This warranty is not transferable.
The Warranty: Lifetime
Covered under the agreement are the following components:
Firebox, ceramic baffl e, vermiculite baffl e, convector airmate, castings, ashdrawer, glass (thermal breakage) gold plating (against defective manufacture),
airtubes (against warpage) and door handles.
Special Finishes - One year on brushed nickel, louvers and doors. You can expect some changes in color as the product "ages" with constant heating and
cooling. FPI warranties the product for any manufacturing defects on the original product. However, the manufacturers warranty does not cover changing
colors and marks, i.e.. fi nger prints, etc applied after the purchase of the product. Damage from the use of abrasive cleaners is not covered by warranty.
The above will be covered for parts and subsidized labour for the fi rst fi ve years and parts only thereafter with the exception of the fi reboxes (see below).
FPI is not liable for freight or labor on any wood burning appliance replaced in fi eld.
Electrical components such as blowers, switches and thermodisc's are covered for one year from the date of purchase.
Conditions:
Any part or parts of this unit which in our judgement show evidence of such defects will be repaired or replaced at Regency's option, through an accredited
distributor or agent provided that the defective part be returned to the distributor or agent Transportation Prepaid, if requested.
It is the general practice of FPI to charge for larger, higher priced replacement parts and issue credit once the replaced component has been returned to FPI
and evaluated for manufacturer defect.
The authorized selling dealer is responsible for all in-fi eld service work carried out on your Regency product. FPI will not be liable for results or costs of
workmanship from unauthorized service persons or dealers.
At all times FPI reserves the right to inspect product in the fi eld which is claimed to be defective.
All claims must be submitted to FPI by authorized selling dealers. It is essential that all submitted claims provide all of the necessary information including
customer name, purchase date, serial #, type of unit, problem, and part or parts requested, without this information the warranty will be invalid.
Exclusions:
This limited Lifetime Warranty does not extend to or include paint, door or glass gasketing, fi rebrick or trim. It does not cover installation and operational related
problems such as over-fi ring, use of corrosive driftwood, downdrafts or spillage caused by environmental conditions, nearby trees, buildings, hilltops, mountains,
inadequate venting or ventilation, excessive offsets, negative air pressures caused by mechanical systems such as furnaces, fans, clothes dryers etc.
At no time will FPI be liable for any consequential damages which exceed the purchase price of the unit. FPI has no obligation to enhance or modify any unit
once manufactured. i.e. as products evolve, fi eld modifi cations or upgrades will not be performed.
FPI will not be liable for travel costs for service work.
Installation and environmental problems are not the responsibility of the manufacturer and therefore are not covered under the terms of this warranty
policy.
Any unit which shows signs of neglect or misuse is not covered under the terms of this warranty policy.
The warranty will not extend to any part which has been tampered with or altered in any way, or in our judgment has been subject to misuse.
Freight damage to stoves and replacement parts is not covered by warranty and is subject to a claim against the freight carrier by the dealer.
FPI will not be liable for acts of God, or acts of terrorism, which cause malfunction of the appliance.
Performance problems due to operator error will not be covered by this warranty policy.
Products made or provided by other manufacturers and used in conjunction with the operation of this appliance without prior authorization from Regency,
may nullify your warranty on this product.
* Subsidy according to job scale as predetermined by FPI.