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WARRANTY
RAYPAK WATER HEATER WARRANTY – AUSTRALIA ONLY
WARRANTY CONDITIONS
1. This warranty is applicable only to water heaters
manufactured from 1st May 2008.
2. The water heater must be installed in accordance
with the Raypak water heater installation
instructions, supplied with the water heater, and
in accordance with all relevant statutory and local
requirements of the State in which the water
heater is installed.
3. Where a failed component or water heater is
replaced under warranty, the balance of the
original warranty period will remain effective. The
replaced part or water heater does not carry a
new warranty.
4. Where the water heater is installed outside the
boundaries of a metropolitan area as defined by
Rheem or further than 25 km from a regional
Rheem branch office, or an Accredited Service
Agent, the cost of transport, insurance and
travelling costs between the nearest Rheem
Accredited Service Agent’s premises and the
installed site shall be the owner’s responsibility.
5. Where the water heater is installed in a position
that does not allow safe, ready access, the cost
of accessing the site safely, including the cost of
additional materials handling and / or safety
equipment, shall be the owner’s responsibility.
6. The warranty only applies to the water heater
and original or genuine (company) component
replacement parts and therefore does not cover
any plumbing or electrical parts supplied by the
installer and not an integral part of the water
heater, e.g. pressure limiting valve; isolation
valves; non-return valves; electrical switches;
pumps or fuse.
7. The water heater must be sized to supply the hot
water demand in accordance with the guidelines
in the Rheem water heater literature.
WARRANTY EXCLUSIONS
1. REPAIR AND REPLACEMENT WORK WILL BE CARRIED OUT AS SET OUT IN THE RAYPAK WATER
HEATER WARRANTY, HOWEVER THE FOLLOWING EXCLUSIONS MAY CAUSE THE WATER HEATER
WARRANTY TO BECOME VOID AND MAY INCUR A SERVICE CHARGE AND / OR COST OF PARTS.
a) Accidental damage to the water heater or any
component, including: Acts of God; failure due to
misuse; incorrect installation; attempts to repair
the water heater other than by a Rheem
Accredited Service Agent or the Rheem Service
Department.
b) Where it is found there is nothing wrong with the
water heater; where the complaint is related to
excessive discharge from the temperature and /
or pressure relief valve due to high water
pressure; where there is no flow of hot water due
to faulty plumbing; where water leaks are related
to plumbing and not the water heater or water
heater components; where there is a failure of
gas, electricity or water supplies; where the
supply of gas, electricity or water does not
comply with relevant codes or acts.
c) Where the water heater or water heater
component has failed directly or indirectly as a
result of: excessive water pressure; excessive
temperature and / or thermal input; blocked
overflow / vent drain; corrosive atmosphere; ice
formation in the pipe work to or from the water
heater.
d) Where the water heater is located in a position
that does not comply with the Raypak water
heater installation instructions or relevant
statutory requirements, causing the need for
major dismantling or removal of cupboards,
doors or walls, or use of special equipment to
bring the water heater to floor or ground level or
to a serviceable position.
e) Repair and / or replacement of the water heater
due to scale formation in the waterways or the
effects of corrosive water when the water heater
has been connected to a scaling or corrosive
water supply as outlined in the Owner’s Guide
and Installation Instructions booklet.
2. SUBJECT TO ANY STATUTORY PROVISIONS TO THE CONTRARY, THIS WARRANTY EXCLUDES ANY
AND ALL CLAIMS FOR DAMAGE TO FURNITURE, CARPETS, WALLS, FOUNDATIONS OR ANY OTHER
CONSEQUENTIAL LOSS EITHER DIRECTLY OR INDIRECTLY DUE TO LEAKAGE FROM THE WATER
HEATER, OR DUE TO LEAKAGE FROM FITTINGS AND / OR PIPE WORK OF METAL, PLASTIC OR
OTHER MATERIALS CAUSED BY WATER TEMPERATURE, WORKMANSHIP OR OTHER MODES OF
FAILURE.