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Bermuda BBU HE
After sales support
heateam is Baxi Group’s own team of engineers who offer customers complete peace of mind by providing free support
during the warranty period. heateam also offers a range of services for out-of-warranty appliances. No-one is more
qualified to repair or service a Baxi appliance.
• heateam employs over 270 engineers providing
nationwide coverage
• heateam’s service centre is open 7 days per week,
363 days per year
• heateam offers priority technical support to installers
registered with the Gas Safe Register via our trade
technical advice line
• heateam supports all Baxi Group appliances, with
unrivalled expertise in our own heating products
• heateam vans are fully stocked with Baxi Group spare
parts, we can repair appliances on the first visit 95%
of the time
• heateam only uses official Baxi Group spare parts –
quality and safety are always our prime concern
• heateam has demonstrated the best performance in
the following areas:
1. The best call handling time for service*
2. The best service visit response time*
3. The best call handling time for technical advice*
*These are the results of independently commissioned research that
recorded average response times. heateam was measured against 6
major manufacturers.
www.heateam.co.uk
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