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Troubleshooting
This chapter summarises the most common problems you could
encounter with the appliances. If you are unable to solve the problem
with the information below, consult our website wwww.philips.com/
intimatemassager.
Problem Possible cause Solution
The massager
does not work.
The rechargeable
battery is empty.
Charge the rechargeable
battery (see chapter
‘Charging’).
The charger is still
charging.
It takes 24 hours to charge the
massager fully. When fully
charged, the massager has an
operating time of up to 1 hour.
For a single session, charge the
massager for at least 10 hours
(see chapter ‘Charging’).
The travel lock is
activated.
Deactivate the travel lock (see
chapter ‘Using the appliance’).
The massager
suddenly
switches off.
The rechargeable
battery is empty.
Charge the massager (see
chapter ‘Charging’).
You have pressed
the mode
selection button
or the decrease
button for some
time and thus
switched off the
massager.
Press any button to switch on
the massager again.
ENGLISH16