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Symptoms Possible cause What should you do
No power or
indicator light.
The TV is not
connected to the
power.
1. Press . at the right side of the TV, or press . on the
remote control.
2. Ensure the power cord is connected tightly to the TV
power connector and to the mains socket outlet.
3. Connect the TV to a different mains socket outlet.
Error message on
the screen with
HDMI connection.
High-Bandwidth
Digital Content
Protection (HDCP)
authentication fail.
1. Ensure that your HDMI cable is certified.
2. Press SOURCE on the remote control to switch to
another source and then switch back to the HDMI source.
3. Reset the accessory device and the TV.
Turn on the TV
Select the HDMI channel
Turn on the accessory device
No sound is
detected from the
PC.
Incorrect HDMI
port is connected.
1. Connect a DVI-HDMI cable to the correct HDMI port
on the TV.
Audio cable is not
connected.
2. Connect an audio cable to the DVI AUDIO IN port on
the TV.
3. Press SOURCE on the remote control, and select any
one of the HDMI sources.
TV does not
respond to the
remote control.
Batteries are
installed incorrectly,
or low battery
power.
1. Ensure the indicator light on the TV blinks when the
remote control buttons are pressed.
2. Ensure that you are using the remote control supplied
with the TV.
3. Ensure that the batteries of the remote control are
inserted according to the illustration on the remote
control and that the batteries are new.
The picture is
distorted. It is
stretched out, has
short, fat, black bars
on the side or top.
Broadcast video
format.
1. Press Í or Æ on the remote control to select the best
picture format.
2. For certain accessory devices, the picture format has to
be set in the accessory device itself.
Troubleshooting11.
Note: D Before calling Customer Service,
refer to the troubleshooting topic below
which may help address and resolve your
problem.