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Troubleshooting
The answers to these questions should help you solve any problem you have with this system. If
they do not, please contact the Customer Care Center or visit our website at www.petsafe.net.
My pet is not responding
when I press a button.
•Check to see if the Receiver Collar has been turned on.
•If your range has reduced from the first time you have used it,
please check to see if the battery is low in either the Handheld
Transmitter or Receiver Collar.
•Increase the Level Select Switch. Refer to “Find the Best Vibration
or Static Stimulation Level for Your Pet” for more information.
•Make sure the Receiver Collar’s Contact Points are placed
snugly against your pet’s skin. Refer to “Fit the Receiver
Collar” for more information.
•If you notice your operating time dropping to about half
the original time, your Receiver Collar battery needs to be
replaced. Contact the Customer Care Center.
The Receiver Collar will not
turn on.
•Make sure the Receiver Collar has been charged. For the initial
charge, be sure to charge it for up to 12 hours. Subsequent
charges also take up to 12 hours.
The Receiver Collar is
not responding to the
Handheld Transmitter.
•Verify the Receiver Collar has been turned on. Refer to
“Prepare the Receiver Collar”.
•Refer to “Reset the Receiver Collar.”
Test Light Instructions for PDT00-12894 and
PAC00-12914
1. Turn the Receiver Collar on.
2. Hold the Test Light Contacts to the Contact Points.
3. Press the Bottom Button (dark blue) on the Remote
Transmitter.
4. The Test Light will flash. Note: At higher Stimulation
Levels, the Test Light will flash brighter.
5. Turn the Receiver Collar off.
Save the Test Light for future testing. Note: If the Test Light
does not flash, ensure the battery is charged and re-test. If
Test Light still does not flash, contact the Customer Care
Center or visit our website at www.petsafe.net.