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W415-0330 / B / 03.25.04
No Flame Light but - Light bulbs have burned out. - Remove access panel and change
everything else is - Light could be loose. light bulbs.
working properly. - Remove access panel and tighten light bulb.
Remote control - Dead batteries. - Make sure batteries are charged.
not working - No power to the unit. - Make sure main power is on.
- Power turned off. - Turn on manual power switch.
Heater works but - Fan on heater is not working. - Consult your local dealer.
there is no air flow. - Air inlet is blocked. - Check that there is nothing blocking the air
inlets at either side near the bottom of the
fireplace.
Fan works but there is - Heater is not working. - Consult your local dealer.
no heat.
Fireplace will not - Breaker or fuse has blown. - Check main power switch is turned on.
turn on. - Fuse on circuit board may be blown - Consult your local dealer.
or loose.
TROUBLE SHOOTING GUIDE
SYMPTOM PROBLEM TEST SOLUTION
Odour - Dust has settled on the - Run heater until odour ceases
heater element. (approx. 1/2 hr)
- Consult your local dealer.
Flame light, but no - Flame generator motor has burned out. - Consult your local dealer.
movement in the flame - Flame generator has come loose. - Remove the access panel and check to make
sure the flame generator is in the flame
generator bracket, and is secured to the
motor with the rubber tube.
Heater does not turn off. - Thermostat is set to high. - Turn thermostat counter-clockwise.
- Thermostat may be faulty. - Consult your local dealer.
Heater cycling on - Air intlets blocked. - Check to make sure there is nothing blocking
and off the air inlets on the bottom of the unit.
- Should not be on high pile carpet that can
block air inlets.
The fireplace turns off - Fuse may be loose - Consult your local dealer
when moved or bumped. (Remove the 5 screws from the control panel
and check that the fuse is not blown or loose.)
Excessive noise coming - Dirt build up on fan bearing. - Consult your local dealer.
from the top of the unit. - Defective blower. - Vacuum the top control compartment.