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NOTE: DIAGRAMS & ILLUSTRATIONS NOT TO SCALE.
15
TROUBLESHOOTING
Symptom Possible Causes Who Performs Corrective
Action
Corrective Action
1. Fireplace turns off and will not
turn on and an audible beeping
noise can be heard.
Fireplace has overheated. Homeowner The appliance is protected with a safety
device to prevent it from overheating. If
the fireplace should overheat, a thermal
switch will disconnect power to the
unit and will not come back on without
being reset. Reset it by turning the
main power switch off (or optional wall
switch or wall thermostat, if installed)
and waiting 10 minutes then turning it
back on. If the thermal switch continues
to trip repeatedly contact a qualified
service technician.
2. Flame is fixed (unmoving). Wiring may be loose or the flame
motor may be defective.
Qualified service technician Inspect all wiring for loose connec-
tions. If the wire connections are good,
replace the flame motor.
3. Dim or poorly visible flame or log
set and ember is not glowing.
Light bulb(s) burnt out or wiring
is loose.
Homeowner Inspect all wiring for loose connec-
tions and repair or replace if neces-
sary. Inspect light bulbs and replace
if necessary.
4. Flame sputters. Flame motor is defective. Qualified service technician Replace flame motor.
5. Remote control does not work. Low batteries.Unit switch and/or
wall switch in “on” position.
Homeowner Replace aa batteries in remote control.
If problem persists, there may have
been a loss of power to the unit as a
possible result from a power failure
(i.E. Breaker tripped).
Turn off main power on/off switch (see
figure 4) and/or optional wall switch (if
applicable).
6. Circuit breaker trips or fuse blows
when the unit is turned on.
Improper circuit current rating. Qualified service technician Check the house circuit to ensure it is
on a dedicated circuit with proper amp.
Rating. If the circuit breaker continues
to trip (or blown fuses), inspect wiring
for a loose connection or a dead short.
Repair or replace wiring and/or con-
nectors as necessary.