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NOTE: DIAGRAMS & ILLUSTRATIONS NOT TO SCALE.
10
TROUBLESHOOTING DIAGRAM
1. Fireplace turns off and
will not turn on and an
audible beeping noise
can be heard.
2. Flame is fixed
(unmoving).
3. Dim or poorly visibly
flame or log set and
ember is not glowing.
4. Flame sputters.
5. Remote control does
not work.
6. Circuit breaker trips or
fuse blows when the
unit is turned on.
CORRECTIVE ACTIONSYMPTOM
Fireplace has overheated.
Wiring may be loose or the
flame motor may be defective.
Light bulb(s) burnt out or
wiring is loose.
Flame motor is defective.
Low batteries.
Unit switch and/or wall switch
in "ON" position.
Improper circuit current rating.
The appliance is protected with a safety device to
prevent it from overheating. If the fireplace should
overheat, a thermal switch will disconnect power
to the unit and will not come back on without being
reset. Reset it by turning the main power switch off
(or optional wall switch or wall thermostat, if
installed) and waiting 10 minutes, then turning it
back on. If the thermal switch continues to trip
repeatedly, contact a qualified service technician.
Inspect all wiring for loose connections. If the wire
connections are good, replace the flame motor.
Inspect all wiring for loose connections and repair
or replace if necessary. Inspect light bulbs and
replace if necessary.
Replace flame motor.
Replace AA batteries in remote control. If problem
persists, there may have been loss of power to the
unit as a possible result from a power failure (i.e.
breaker tripped).
Turn off main power on/off switch (
see Figure 4
)
and/or optional wall switch (if applicable).
Check the house circuit to ensure it is on a dedi-
cated circuit with proper Amp. rating. If the circuit
breaker continues to trip ( or blown fuses), inspect
wiring for a loose connection or a dead short.
Repair or replace wiring and/or connectors as
necessary.
POSSIBLE
CAUSES
WHO PERFORMS
CORRECTIVE ACTION
Homeowner
Qualified Service
Technician
Homeowner
Qualified Service
Technician
Homeowner
Qualified Service
Technician