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Toilet does not shut off
and water is flowing into
the flush valve overflow.
SYMPTOMS PROBABLE CAUSE CORRECTIVE ACTION
Poor flush. A. Low tank water level. A. Check water level in tank, adĆ
just per startĆup instructions.
B. Supply stop not fully open.
B. Fully open supply stop.
C. Low bowl water level. C. Adjust per startĆup instrucĆ
tions.
D. Water pressure below 30 psi.
D. Increase running water presĆ
sure.
Poor rim wash.
A. Same as A, B, C, D for poor flush.
A. Same as A, B, C, D for poor
flush.
A. Defective flush ball.
A. Replace flush ball.
Toilet does not shut off
but water is not flowing
into the overflow.
A. High water level in
tank.
A. Adjust water level. (See startĆ
up instructions.)
B. Leaky float ball. B. Replace float ball.
C. Leaky float valve seat. C. Replace seat washer.
Bowl seal does not reĆ
cover.
A. Seal screw needs adjusting.
NOTE: May be caused by temĆ
porary reduced water presĆ
sure.
A. Adjust seal screw per startĆup inĆ
structions.
Toilet leaves an odor. A. Toilet is dirty. A. Clean rim holes, bowl, and trapĆ
way with disinfecting bowl
cleaner.
B. Replace toilet.
Toilet overflows.
A. Toilet is clogged.
A. Use plunger to unclog toilet.
C. Plunger needs lubricaĆ
tion.
C. Lubricate plunger with silicone
lube.
D. Plunger needs replacĆ
ing.
D. Replace
plunger.
TROUBLESHOOTING GUIDE FOR RIALTO, SAN RAPHAEL, PILLOW TALK AND CABERNET
B. Crack in bowl allows sewer gas
into the room.
B. Defective or dirty flush valve gasĆ
ket.
B. Clean or replace flush valve
gasket .
Excessive noise. A. High pressure/high flow
rate.
A. Partially close supply stop.
B. Seal screw not correctly adĆ
justed.
B. Check water seal, readjust per
startĆup instructions.