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Troubleshooting Guide (cont.)
Ensure that electrical power is available to the toilet while it is in
use.
Disconnect power to the toilet before servicing.
Perform checks as listed in the troubleshooting table for the
identified symptom.
Any problems not covered in this chart should be referred to
your installer or dealer.
For warranty service, contact your dealer or wholesale distributor.
If you need to locate a Kohler Authorized Service Representative in the
United States, call our Customer Service Department at
1-800-4-KOHLER (1-800-456-4537).
For general information, call one of the following numbers:
In the U.S.A., call 1-800-4-KOHLER (1-800-456-4537)
In Mexico, call 001-877-680-1310
In Canada, call 1-800-964-5590
To make fixing the situation easier for both you and us, be sure to
provide all the pertinent information. This could include a complete
description of the problem, the product name, the model number, the
color or finish, and the date the product was purchased.
Troubleshooting Table
Symptoms Recommended Action
1. Poor flush. A. If poor flush occurred for heavy waste while
using the short trip button, use the long trip
button.
B. If poor flush occurred soon after the toilet was
previously used, the tank may not have refilled
completely. Check the position of the water
supply shut-off valve. If required, fully open the
valve or wait longer between flushes.
C. Check for clogged trapway or rim holes. Clean if
necessary.
D. Check for clogged soil pipe or vents. Clean if
necessary.
E. If poor flushes occur with full tanks and clean
trapway, rim holes, soil pipes, and vents, then the
pump may be the problem. Check that the pump
hoses are undamaged and are properly installed.
Kohler Co. 19 1057478-5-C