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These guidelines should be used by a qualied service agent. Call Sears Service at 1-800-4-MY-HOME
®
(1-800-469-4663)
for assistance. Inform the associate that this is a “Flammable Vapor Ignition Resistant” Product.
Problem Cause Solution
Improperly sealed, hot or cold supply connection, Tighten threaded connections.
relief valve, drain valve, or thermostat threads.
Leakage from other appliances or water lines. Inspect other appliances near water heater.
Condensation of ue products. Refer to CONDENSATION.
Thermal expansion in closed water system. Install thermal expansion tank (DO NOT plug T&P valve).
Improperly seated valve. Check relief valve for proper operation
(DO NOT plug T&P valve).
High sulfate or mineral content in water supply. Drain and ush heater thoroughly, then rell.
Bacteria in water supply. Chlorinate or aerate water supply.
Gas control knob not positioned correctly. Refer to LIGHTING INSTRUCTIONS.
Main gas supply off. Turn on main gas shutoff valve.
Igniter tip more than 1/8” from pilot hood. Adjust igniter tip.
Thermocouple malfunction. Replace pilot assembly.
Thermocouple TCO malfunction. Replace pilot assembly.
Melted insulation on igniter wire or shorting Contact Sears Service to determine cause.
PILOT WILL NOT LIGHT of igniter wire.
High ambient room temperature. Contact Sears Service to determine cause.
Wire disconnected from spark igniter. Reconnect wire connector to spark igniter.
Broken electrode or electrical wire. Replace pilot assembly.
Piezo Igniter generator fails to operate or Replace Piezo Igniter generator.
malfunctions.
Thermocouple TCO malfunction. Replace pilot assembly.
High ambient room temperature. Contact Sears Service to
determine cause.
BURNER WILL NOT Dirty or clogged air intake screen. Clean and reinstall air intake screen.
STAY LIT Flame arrestor openings blocked. Contact Sears Service to
determine cause.
Defective Gas Control. Replace Gas Control.
Dirty pilot burner. Clean pilot assembly.
Dirty or clogged air intake screen. Clean and reinstall air intake screen.
Thermocouple tip is not in contact with pilot ame. Insert thermocouple correctly.
Thermocouple malfunction. Replace pilot assembly.
Thermocouple TCO malfunction. Replace pilot assembly.
Defective Gas Control. Replace Gas Control.
Heater not lit or thermostat not on. Refer to LIGHTING INSTRUCTIONS.
Thermostat set too low. Refer to TEMPERATURE REGULATION.
Heater undersized. Reduce hot water use.
NOT ENOUGH Low gas pressure. Contact your gas supplier.
HOT WATER Incoming water is unusually cold. Allow more time for heater to re-heat.
Leaking hot water pipes or xtures. Have plumber check and repair leaks.
High temperature limit switch activated. Contac tSears Service to
determine cause.
WATER TOO HOT Thermostat set too high. Refer to TEMPERATURE REGULATION.
WATER HEATER SOUNDS Condensation dripping on burner. Refer to CONDENSATION.
Sediment or calcium in bottom of heater tank. Clean sediment from tank. Refer to DRAINING
instructions in Maintenance section of manual.
Improper combustion. No adjustment available. Contact Sears Service
to determine cause.
Lack of supply air.
Improperly installed vent piping. Contact Sears Service to determine cause.
Downdraft.
Poor combustion.
SIZZLING - RUMBLING
SOOTING
WATER LEAKS
LEAKING T&P VALVE
SMELLY ODORS
PILOT OUTAGE
VENT GAS ODORS
TROUBLESHOOTING GUIDE (Continued)