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26 Braava 300 Series Owner’s Manual
Problem: Likely Cause What To Do
Braava Cleans only
a small area.
Cube not being
used
Make sure the Cube is turned on and placed in the area
you want to clean. Check the position of the Cube for
interference such as:
• Cabinets, shelves or ceiling fans above the Cube.
• Very high, uneven or black ceilings above the Cube.
• Plasma or LCD televisions within 5 feet of Cube.
Cleaning cloth
application
Remove and reapply cleaning cloth. When reapplying, follow
these instructions:
• Ensure cloth does not overlap into the middle channel of
the removable cleaning pad
• Ensure cloth is not bunching up, which can prevent the
removable pad from reattaching completely to the robot.
Problem with
wheels or treads
Check wheel area for debris and remove or clean as needed.
Examine tire treads to make sure they are securely attached
to the wheel. If not well attached, contact Customer Support.
Braava is not driving
properly.
Wheels slipping Clean wheels with a cloth dampened with warm water to
remove dust and cleaning solution. Let the wheels dry before
cleaning again.
Cleaning cloth
application
Remove and reapply cleaning cloth. When reapplying, follow
these instructions:
• Ensure cloth does not overlap into the middle channel of
the removable cleaning pad
• Ensure cloth is not bunching up, which can prevent the
removable pad from reattaching completely to the robot.
Problem with
wheels or treads
• Check wheel area for debris and remove or clean as needed.
• Examine tire treads to make sure they are securely attached
to the wheel. If not well attached, contact Customer Support.
Braava is backing
up.
Floor transition
sensor is activated
Remove and reapply cleaning cloth. When reapplying, follow
these instructions:
• Ensure cloth does not overlap into the middle channel of
the removable cleaning pad
• Ensure cloth is not bunching up, which can prevent the
removable pad from reattaching completely to the robot.
If flooring is uneven or has wide grout lines, place Braava on
smoother flooring to see if problem persists.
Braava drives off
and does not clean
where I started it.
Braava is in Pause/
Resume mode
Braava may still be in pause/resume mode from a previous
cleaning run. Tap the power button to exit pause/resume
mode.
When resuming after
pausing, Braava
cleans the same area.
Robot position when
resuming
It is normal for Braava to re-clean an area while trying to find
its position.
• To help Braava find its position quickly, restart Braava
near the Cube in the same orientation and location as the
beginning of the cleaning cycle.
• If Braava does not successfully find its position it will start
a new cleaning cycle.
Braava won’t hold a
charge.
Incorrect adapter
or battery
Confirm the adapter has the same model number as noted
on the bottom of your Braava and use only an official Braava
battery. If problem persists, contact Customer Support.
Battery needs
refresh charge
Charge Braava for 12 hours using the adapter and not a
Cradle, then run Braava until battery fully depletes. Repeat 3
times to achieve expected run times.
General Troubleshooting