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Our Therapure
®
line of products addresses a growing concern we all have regarding airborne
germs. Therapure
®
air purifiers effectively kill bacteria and viruses with the same kind of
scientifically-proven UV technology hospitals use. Therapure
®
air purifiers delivers pure, clean air.
To find out more about our full line of air purifiers, visit us today at www.therapureair.com.
troubleshooting
Before contacting our customer service department, please try the following solutions:
PROBLEM REASON SOLUTION
Unit won’t operate. 1. ON/OFF button hasn’t 1. Press ON/OFF button.
been pressed.
2. Unit is unplugged. 2. Plug in unit.
3. The inlet grill has not been 3. Check to ensure
installed or put back in place filters are properly
properly. installed & the inlet grill
is installed & locked
into place. (See
instructions on pg. 9).
Reduced air flow or 1. The inlet or outlet grill may 1. Ensure nothing is in
poor filtering. be blocked. front of or on top of the
purifier.
2. The permanent HEPA-type filter 2. Check filter and
may be clogged. clean it if necessary
(See instructions on pg. 9).