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Note. In line with our current warranty policy we would ask that you check through the following guide to identify any problems
external to the boiler prior to requesting a service engineers visit. Should the problem be found to be other than with the appliance
we reserve the right to levy a charge for the visit, or for any pre---arranged visit where access is not gained by the engineer.
Troubleshooting --- Typical Non Product Faults
Problem Solution
Boiler is not working for central heating
or hot water
F Is there power to the boiler i.e. is the left hand side green LED (A) alight and
flashing every 4 seconds. If not this is not a boile r fault --- contact the installer
F Check pressure gauge on boiler shows a minimum of 1 bar.
If notre---pressuriseviathe filli ngloopto1 bar(if unsurecontact yourinstaller), turn
off t he ta p on t he filling loop and press the r eset button (D) to reset the boiler. If
unable to do so or if the pressure cont inues to drop after filling then contact your
installer
F Is the lockout signal lamp (E) alight --- Press boiler reset button (D) --- If boiler still
does not fire contact the installer
Boiler goes through ignition sequence but
will not fire fo r either cent ral heating or hot
water and then goes to ignition lockout
F Check gas supply (try another gas appliance cooker/fire etc) If no gas supply
then this is not a boiler fault --- Contact the gas supplier
Fan&pumpruncontinuoslybutthereisno
attemptatignition
F Check that the air pressure switch test caps, on top of the boiler, are fitted
correctly.
Operating f orhot water b utwill notoperate
for central heating
F Check that integral programmer is set to an “on” period and the function switch
is set to “auto”--- If it still does not operate contact your installer
F If fitted with an external programmer check that the central heating channel is set
at an “on” period --- If it still does not operate contact your installer
F Check the roo m thermostat is set at the required temperature --- Test the room
thermost at by turning fully up --- If this does not respond contact your installer
F Check the ra diator temperature c ontrol (C) is set at th e winter setting fo r central
heating
The nature of all combination boilers is to heat up water directly from the incoming mains water supply directly through the boiler to
supply domestic hotwater atthe stated flow rates, (as shown in theboiler installation instructions), to achieve a 35ûC t emperature rise.
As the ambient temperature of the cold main varies during the summer and winter months it is likely in the colder winter months that
the flow rate will need to be reduced at the outlet taps to achieve the same temperatures achieved in the warmer summer months.
This is not a fault with the appliance but is relevant to the varying temperature of the incoming cold mains water supply.
Caradon Ideal limited pursues a policy of continuing improvement in the design and
performanceofitsproducts.Therightisthereforereservedtovaryspecificationwithout
notice.
Ideal Boilers, P.O. Box 103, National Ave, Kingston Upon Hull, HU5 4JN.
Tel. 01482 492251 Fax. 01482 448858. Registration No. London 322 137.
Ideal Consumer Helpline:
01482 498660
www.idealboilers.com