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TROUBLESHOOTING
Should you have a problem with the product, complete this simple user checklist before
calling your local Hoover service.
The steam stick will not switch on.
• Check the unit is plugged in.
• Check the power cord
The steam stick is not producing steam.
• There may be no water in the clean water tank.
• The tank may not be fitted correctly.
The textile pad won’t pick up dirt.
• The cleaning pad may already be saturated with dirt and needs to be washed.
Refer to the Maintenance section.
CLEANING FAQS
When is steamjet ready? In approximately 30 seconds.
Can I use steamjet on all oor surfaces? On all hard oors like marble, ceramic,
stone, linoleum, sealed hardwood oors and parquet.
Does steamjet emit steam automatically? No, to produce steam you should press the
steam/sweep trigger button under the handle.
Can I use it vertically? No, steamjet can be used only on horizontal oor surfaces.
Can I put detergents or other chemicals inside the tank? No, you would damage the
product.
What if in the city where I live the water is very hard? You can use ltered water or
you will have to change the lter cassette more often. If you nd very weak steam, check
steam orice, you can descale it by inserting small tools into steam orice if necessary.
When is it time to change the lter cassette? How do you notice it? It depends on
the water hardness. Normally 6 months. You will notice that the colour of yellow resin
inside the lter cassette becomes a bit dull.
How long will one tank of water last before needing to be relled? Approximately 20
minutes if you press continuously the trigger.
Is the mop washable? Yes, it can be washed by hand or in the washing machine with a
mild detergent at max temperature 40°c. Do not use bleach or fabric softener.
How often should I replace the mop? It depends on different factors above all how
hard the oor is. The best way to understand when to change the mop is when the mop is
still dirty after having washed it or if you notice that it doesn’t perform like before.
What does the sweeper function do? The sweep mode is on the model ssw1700 and
allows you to clear the oor of any small debris before steam cleaning. Ensure the carpet
glider, textile pad and pad plate are removed from the oor head.
IMPORTANT INFORMATION
Hoover spares and Consumables
Always replace parts with genuine Hoover spares. These are available from your local
Hoover dealer or direct from Hoover. When ordering parts always quote your model number.
Consumables
Textile Pad: 35601334
Filter: 35601335
Hoover Service
Should you require service at any time, please contact your local Hoover Service Ofce.
Tel: 08444 995 599
Email: customer.services@hoovercandy.com
Hoover have a computerised nationwide service network of over 500 engineers who will
quickly respond to your call and guarantee your repair for 12 months.
Quality
Hoover’s factories have been independently assessed for quality. Our products are
made using a quality system which meets the requirements of ISO 9001
The Environment:
This appliance is marked according to the European Directive 2002/96/EC on Waste
Electrical and Electronic Equipment (WEEE). By ensuring this product is disposed of
correctly you will help prevent potential negative consequences for the environment and
human health, which could otherwise be caused by inappropriate waste handling of this
product.
The symbol on the product indicates that this product may not be treated as
houshold waste. Instead it shall be handed over to the appliance collection
point for recycling of electrical and electronic equipment. Disposal must be
carried out in accordance with the local environmental regulations for waste
disposal. For more detailed information about treatment, recovery and
recycling of this product, please contact your local city ofce, your household
waste disposal service or the shop where you purchased the product.
Your Guarantee
The guarantee conditions for this appliance are as dened by our representative in the
country in which it is sold. Details regarding these conditions can be obtained from the
dealer from whom the appliance was purchased. The bill of sale or receipt must be
produced when making any claim under the terms of this guarantee.
Subject to change without notice.