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Problem: Cleaner won’t run
Problem: Cleaner suction low
Problem: Agitator brush roll
won’t run
Problem: Nozzle won’t pick up
Possible cause
Possible solution
• Not “ON” at hand grip.
•
Push Power ON/Suction Control slide
switch forward.
• Not firmly plugged in.
•
Plug unit in firmly.
• No voltage in wall plug.
•
Check fuse or breaker.
• Blown fuse or tripped breaker.
•
Replace fuse/reset breaker.
Possible cause
Possible solution
• Hose power cord not firmly
plugged in.
•
Plug firmly into receptacle on
cleaner base.
• Broken or worn belt.
•
Replace belt.
• Floor/carpet switch set to “FLOOR”.
•
Set floor/carpet switch to “CARPET”.
Possible cause
Possible solution
• Low cleaner suction.
•
See section “Cleaner suction low”.
• Blockage in nozzle connector.
•
Remove blockage
• Agitator brush roll not running.
•
See section “Agitator brush roll won’t
run”
• Agitator brush roll brushes worn.
•
Replace brushes.
Possible cause
Possible solution
• Dirt cup full.
•
Empty dirt cup.
• Dirt cup filter dirty.
•
Clean the dirt cup filter with brush and
water, allow to dry and replace in
cleaner.
• Obstruction in nozzle connector,
hose or wand.
•
Remove obstruction.
• Exhaust filter dirty.
•
Clean filter with water, allow to dry and
replace in cleaner.
• Power set too low.
•
Increase power setting by pushing
Suction Control slide switch forward.
• Hose not properly connected to
cleaner
•
Ensure hose is properly connected.
4. If you have a
problem
10
If a minor problem occurs, it usually can
be solved quite easily when the cause is
found by using the check list below.
4-1
4-2
A
Clearing blockages
When the cleaner senses low suction or
pickup, the red Suction Control light will
come on. Low suction or pick up may be
due to a blockage in the system. Refer
to the following steps to check for block-
ages, continuing with each step until the
blockage is found:
1. Turn cleaner off and
disconnect from
electrical outlet; then disconnect
power nozzle plug and wands from
hand grip.
2. Plug cleaner in, turn on, and check
hose end for suction. Remove any
obstructions.
3. Remove power nozzle from wands
and attach wands to hose. Check for
suction and remove any blockages.
4. Make sure power nozzle plug is dis-
connected from hand grip.
Then check
for blockage in nozzle connector (A).
Push nozzle connector down to lowest
position. Look into nozzle connector and
remove any blockage.
Service
To obtain approved HOOVER service
and genuine HOOVER parts, locate the
nearest
Hoover Sales and Service
Center or Authorized Hoover Warranty
Service Dealer (Depot)
by:
• checking the Yellow Pages under
“Vacuum Cleaners - Household” OR-
• checking the list of Sales and
Service Centers provided with this
cleaner OR -
• checking the Service section of
Hoover online at
www.hoover.com
OR -
• calling
1-800-944-9200 for an auto-
mated referral of authorized service
outlet locations (U.S. only).
Please do not send your cleaner to
Hoover in North Canton for service, this
will only result in delay.
If further assistance is needed, contact
the Hoover Consumer Response Center,
Phone: 330-499-9499.
In Canada, contact Hoover Canada,
Burlington, Ontario L7R 4A8, Phone:
1-800-263-6376.
Always identify your cleaner by the
com-
plete
model number when requesting
information or ordering parts. (The model
number appears on the bottom of the
cleaner.)