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Service
To obtain approved HOOVER service
and genuine HOOVER parts, locate the
nearest Hoover Factory Service Center
or Authorized Hoover Warranty
Service Dealer (Depot) by:
•checking the Yellow Pages under
Vacuum Cleaners - Household” OR
•checking the list of Factory Service
Centers provided with this cleaner
OR -
•calling 1-800-944-9200 for an
automated referral of authorized
service outlet locations (U.S. only)
OR-
• checking the Service section of The
Hoover Company on-line at
www.hoovercompany.com
Do not send your cleaner to The Hoover
Company in North Canton for service,
this will only result in delay.
If further assistance is needed, contact
The Hoover Company Consumer
Response Center, North Canton, Ohio
44720 Phone: 330-499-9499.
In Canada, contact Hoover Canada,
Burlington, Ontario L7R 4A8,
Phone: 1-800-263-6376.
Always identify your cleaner by the com-
plete model number when requesting
information or ordering parts. (Thtom
Problem: Machine won’t run
Problem: Low suction
Problem: Clean solution won’t
dispense
P ro bl e m : Brushes won’t rotate during
floor cl e a n i n g
4. If you have a
problem
If a minor problem occurs, it usually can
be solved quite easily when the cause is
found by using the check list below.
Full One Year
Warranty
(Domestic Use)
Your HOOVER® appliance is warr a n t e d
in normal household use, in accord a n c e
with the Owner’s Manual against original
defects in material and workmanship for
a period of one full year from date of
p u r chase. This warranty provides, at no
cost to you, all labor and parts to place
this appliance in correct operating con-
dition during the warranted period. This
w a r ranty applies when the appliance is
p u r chased in the United States including
its territories and possessions, or in
Canada or from a U. S. Military
Exchange. Appliances purchased else-
w h e r e are covered by a limited one year
w a r ranty which covers the cost of part s
o n l y. This warranty does not apply if the
appliance is used in a commercial or
rental application.
Warranty service can only be obtained
by presenting the appliance to one of
the following authorized warranty ser-
vice outlets. Proof of purchase will be
required before service is rendered.
1. Hoover Factory Service Centers.
2. Hoover Authorized Warranty
Service Dealers (Depots).
For an automated referral of autho-
rized service outlets in the U.S.A.,
phone 1-800-944-9200 OR
visit The Hoover Company on-line at
www.hoovercompany.com
This warranty does not cover pick up
delivery, or house calls; however, if you
mail your appliance to a Hoover Factory
Service Center for warranty service,
transportation will be paid one way.
While this warranty gives you specific
legal rights, you may also have other
rights which vary from state to state.
If further assistance is needed, or if
there are questions concerning this war-
ranty or the availability of warranty ser-
vice outlets, write or phone the
Consumer Response Center, The
Hoover Company, 101 East Maple St.,
North Canton, Ohio 44720,
Phone 1-330-499-9499.
In Canada, contact Hoover Canada,
Burlington, Ontario L7R 4A8,
1-800-263-6376.
Possible cause
Possible solution
• Not firmly plugged in
• Plug unit in firmly
• No voltage in wall plug
• Check fuse or breaker
• Blown fuse/tripped breaker
• Replace fuse/reset breaker
Possible cause
Possible solution
• Recovery tank full/automatic
shut off engaged
• Remove and empty recovery tank
• Blockage in tool on end of hose
• Remove tool and clear blockage
• Recovery tank lid not on
correctly
• Make sure lid is on securely
Possible cause
Possible solution
• Solution tank not firmly in place
• Make sure tank is securely locked in
position
• Solution tank empty
• Refill tank according to instructions for
surface being cleaned
• Recovery tank lid not on
correctly
• Make sure lid is firmly in place
• Pump needs to be “primed”(when
using tool)
• See “Before using tool” section, p.11
Possible cause
Possible solution
• Dirty filter screen on bottom of unit
• Clean screen as shown in Fig. 3-2
• Speed selector on OFF
• Move speed selector to Low or Hi