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Servicing of
double-insulated
appliances
This vacuum cleaner is double insu-
lated. In a double-insulated appliance,
two systems of insulation are provided
instead of grounding. No grounding
means is provided on a double-insu-
lated appliance, nor should a means
for grounding be added. Servicing a
double-insulated appliance requires
extreme care and knowledge of the
system, and should be done only by
qualified service personnel. Replace-
ment parts must be identical to those
parts being replaced. A double-insulated
appliance is marked with the words
“DOUBLE INSULATION” or “DOUBLE-
INSULATED”. The symbol may also
be marked on the appliance.
7
Service
To obtain approved HOOVER service
and genuine HOOVER parts, locate
the nearest Hoover Factory Service Cen-
ter or Authorized Hoover
Warranty Service Dealer (Depot) by:
• checking the Yellow Pages
under “Vacuum Cleaners -
Household”
OR
• Call 1-800-944-9200 for an
automated referral of authorized
service outlet locations
(U.S. only).
OR
• Visit us on-line at hoover.com to
find the nearest service outlet
(follow the service center link).
Please do not send your cleaner to
Hoover, Inc. in Glenwillow for service,
this will only result in delay.
If further assistance is needed, Call 1-
800-263-6376 to speak with a represen-
tative in our Consumer Response Center
Mon-Fri 8AM-7PM EST.
In Canada, contact Hoover Canada,
Carson Building, 100 Carson Street, Eto-
bicoke, Ontario M8W 3R9, Phone:
1-800-263-6376 Mon-Fri 8AM-7PM EST.
Always identify your cleaner by the com-
plete model number when requesting infor-
mation or ordering parts. (The model num-
ber appears on the bottom of the cleaner.)
Lubrication
The motor is equipped with bearings
which contain sufficient lubrication for
the life of the motor. The addition of
lubricant could cause damage. Do not
add lubricant to motor bearings.
The agitator is equipped with two ball
bearings that should be lubricated
periodically by a Hoover Factory
Service Center or an Authorized Hoover
Warranty Service Dealer (Depot).
If you have a
problem
If a minor problem occurs, it usually can
be solved quite easily when the cause is
found by using the check list below.
Problem: Cleaner won’t run
Possible cause
Possible solution
• Not firmly plugged in
• Plug unit in firmly
• No voltage in wall plug
• Check fuse or breaker
• Blown fuse/tripped breaker
• Replace fuse/reset breaker
Problem: Cleaner won’t pick up
Possible cause
Possible solution
• Broken or worn belt
• Replace belt
• Agitator brush roll worn
• Replace brush roll
• Dirt cup full
• Empty dirt cup
• Cloth bag dirty
• Push sides of bag in and pull out.
Empty dirt cup