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ANY SERVICING SHOULD BE DONE BY AN
AUTHORIZED SERVICE REPRESENTATIVE
Call 1-800-944-9200 USA & Canada
In the event that further assistance is required, see your Yellow Pages for an authorized HOOVER
®
Dealer or visit
www.hoover.com. Costs of any transportation to and from any place of repair are to be paid by the owner. The
service parts used in this unit are easily replaced and readily available from an authorized HOOVER
®
Dealer or
retailer. Always identify your product by the model number and manufacturing code when requesting information
or ordering replacement parts. (The model number appears behind the dirt cup of the product.)
5. TROUBLESHOOTING
4. BATTERY FUEL GAUGE, DISPOSAL & SERVICE
Lithium-ion Batteries
The battery must be collected, recycled or disposed of in an environmentally sound manner. The EPA certified RBRC
Battery Recycling Seal on the lithium-ion (Li-ion) battery indicates Techtronic Industries, a corporate affiliate of Hoover,
Inc., is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful
life, when taken out of service in the United States or Canada. The RBRC program provides a convenient alternative
to placing used Li-ion batteries into the trash or the municipal waste stream, which may be illegal in your area.
Please visit www.rbrc.org/call2recycle/ for information on Li-ion battery recycling and disposal bans/restrictions in
your area. Hoover, Inc., involvement in this program is part of our commitment to preserving our environment and
conserving our natural resources.
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Service
PROBLEM POSSIBLE REASON POSSIBLE SOLUTION
Product does not turn on 1. Battery is not in product. 1. Insert battery into product.
2. Battery is not inserted properly. 2. Make sure battery is fully seated in battery cavity.
3. Battery is not charged. 3. Remove and charge battery or replace with second charged battery.
4. Battery is too hot. 4. Remove battery and let cool for 30 minutes, replace battery and retry or replace
with second charged battery.
5. Internal component damage. 5. Call for service: 1-800-944-9200
Product turns off while
in use
1. Battery is fully discharged. 1. Remove and charge battery or replace with second charged battery.
2. Battery is too hot. 2. Remove battery and let cool for 30 minutes, replace battery and retry or replace
with second charged battery.
Product does not pick
up dirt
3. Internal component damage. 3. Call for service: 1-800-944-9200
1. Dirt cup may be full. 1. Empty dirt cup.
2. Filter may be dirty. 2. Clean and/or wash filter.
3. Baffle tube may be dirty. 3. Remove and clean.
4. Airpath may be clogged. 4. Make sure the battery is removed and the product is off. Remove nozzle by pressing
the nozzle release button and pulling the nozzle in a downward motion. Remove any
debris clogged in the nozzle airpath. Reassemble nozzle to the product.
5. Internal component damage. 5. Call for service: 1-800-944-9200
Brushroll will not turn 1. Brushroll may have an obstruction. 1. Make sure the battery is removed and the product is turned off. Remove nozzle by
pressing the nozzle release button and pulling the nozzle in a downward motion.
Remove any debris clogged in the nozzle airpath. Reassemble nozzle to the product.
2. Motor protection device tripped. 2. Turn product to off position, product will reset in approximately 30 minutes.
3. Broken belt. 3.Make sure the battery is removed and the product is off. Remove nozzle cover replace
with recommended belt and replace nozzle cover.
4. Internal component damage. 4. Call for service: 1-800-944-9200
If a minor problem develops, it usually can be remedied quite easily when the cause is identified by using the
checklist below.
Any other servicing should be done by an authorized service representative.
WARNING: To reduce risk of personal injury - unplug vacuum before servicing.