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Troubleshooting Guide
If your Humidifier is not working properly, refer to the following:
Problem Possible Cause Solution
Power Knob is turned
“On” and Power Light
is off
• Unit not plugged in
• No power at outlet
• Plug unit in
• Check circuits, fuses, try a
different outlet.
Little or no mist is
produced
• No water in tank
• Unit is not level
• Mineral deposits on
Nebulizer or Water Sensor
• Water Tank was washed
with detergent
• Blower not operating
• Demineralization Cartridge
is clogged
• If New Demineralization
Cartridge
• Nebulizer not functioning
• Fill Water Tank.
• Place on a level surface.
• Clean Nebulizer and Water
Sensor per instructions.
• Rinse thoroughly with
clean water. Wipe Dry.
• Ensure water in Base is
adequate to immerse Water
Sensor.
• Remove Cartridge and
restart machine. If mist
resumes, replace with
a new Cartridge (Model
DC-51).
• Please allow at least
15 minutes for water
to saturate a new
demineralization cartridge.
• See Warranty
Condensation forms
around humidifier or
windows
• Mist Intensity is set too
high for room size or
preexisting humidity level.
• Decrease mist output using
the Mist Intensity Control.
White dust
accumulation
• Hard water used
• Demineralization Cartridge
needs replacement
• Use distilled water or
a Demineralization
Cartridge.
• Replace Demineralization
Cartridge (Model DC-51)
Cannot smell Vicks
Soothing Vapors
• Scent pad has been in your
humidifier for over 8hrs
• Replace scent pad with
fresh pad
Note: Failure to keep this unit clean from mineral deposits normally contained in any water
supply will affect the efficiency of operation of this unit. Customer failure to follow
these instructions may void the warranty.