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Frequently asked questions
:Q Where can I find my MAC ID and MAC CRC codes?
:A The MAC ID and MAC CRC numbers are included on a card packed with the thermostat or on the
back of the thermostat (visible when removed from wallplate). Each thermostat has a unique MAC
ID and MAC CRC.
:Q My thermostat is unable to register to the Total Connect Comfort website.
:A Verify that the thermostat is correctly enrolled on your home Wi-Fi network. You might also see
the Wi-Fi Signal strength icon. Verify that the Wi-Fi router has a good internet connection. On your
computer, verify that
you can open the site at mytotalconnectcomfort.com
If you cannot open the site, switch off the internet modem for a few seconds, then power it
back on.
:Q I registered on the Total Connect Comfort website but was unable to login using my new
account.
:A Check your email and ensure that you received an activation email. Follow the instructions to
activate your account and then login to the website.