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Troubleshooting
Lost Signal
If the no-Wi-Fi indicator displays in place of the
Wi-Fi strength indicator in the upper right hand
corner of the home screen:
• Check another device to be sure Wi-Fi is
working in your home; if not, call your Internet
Service Provider.
• Move the router.
• Restart the thermostat: remove it from the
wallplate, wait 10 seconds, and snap it
back onto the wallplate. Return to Step 1 of
Connecting to your Wi-Fi network.
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