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Troubleshooting
Problem Possible Cause Corrective Action
Power
Unit is not running, Unit needs cleaning Clean the unit (Heating Plate, Mineral Ditch, etc.) and
some lights are on change Mineral Absorption Pad as needed
Unit is out of water Refill and reinstall Water Tank
Humidity level set too low Reset humidity to a higher level
Unit is too hot Turn off the power and let the unit cool down
Power Unit is not installed Reinstall Power Unit
properly
Unit is not set on level Place the unit on a firm, flat, and level surface
surface
There is too much moisture Turn off the power and completely dry out the unit
inside the unit
Unit is not running, no lights Unit is off due to timer Press Power button
Power unit is not Reinstall Power unit
installed properly
Power outage Press Power button
Humidity level was set but Humidity level set too low Reset humidity to a higher level
unit does not start
Humidity level was set but Humidity level set too high Reset humidity to a lower level
unit does not shut off
Tripping the circuit breaker Too many appliances Remove excessive appliance(s) or place the
plugged in the same circuit humidifier in a different circuit
Light flickering Electrical interference Place the humidifier in a different circuit (power outlet)
Sound
Crackling, popping sound Unit needs cleaning Clean the unit (Heating Plate, Mineral Reservoir, etc.)
and change Mineral Absorption Pad as needed
Gurgling sound Unit is operating normally None needed
There is no difference in Unit is operating normally None needed
sound between the high
and low setting
Humidity Display
Humidity display is too high Moisture/condensation Turn off the power and completely dry out the unit
accumulated in humidity sensor
Unit is overfilled with water Drain the excess water from the base and completely
dry out the unit
Humidity display is too low Unit is too hot Turn off the power and let the unit cool down
Condensation
Condensation forming Humidity level set too high Reset humidity to a lower level and/or reduce the
on the walls and/or windows Output level
Unit is placed too close to Relocate the unit
the wall and/or windows
Steam/condensation Unit is overfilled with water Drain the excess water from the base and completely
coming out of the front grill dry out the unit
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