Filter
Top Products
ELECTRICAL RATINGS
This HEV312 model is rated at 120V, 60 Hz.
NOTE: IF YOU EXPERIENCE A PROBLEM, PLEASE CONTACT CONSUMER RELATIONS FIRST OR SEE
YOUR WARRANTY. DO NOT RETURN THE HUMIDIFIER TO THE ORIGINAL PLACE OF PURCHASE. DO
NOT ATTEMPT TO OPEN THE MOTOR HOUSING YOURSELF, DOING SO MAY VOID YOUR WARRANTY
AND CAUSE DAMAGE TO THE PRODUCT OR PERSONAL INJURY.
TROUBLESHOOTING
Q: I hear the fan turning, but I don’t see any mist. Is my humidifier operating properly?
A: Dry air is pulled through the system and a fan disperses invisible, moisture balanced air. There is no
“mist” emitted. When operating normally you will feel only cool air coming from the unit. Monitor the
water level in your Tank/ Base. If you notice a decrease in the Water Tank over 24 hours then the
unit is operating normally.
Q: My unit has been running for several hours. I hear the fan spinning, but I do not notice the
water level in the tank decreasing.
A: First, check the filter to ensure it is wet. If the pad appears dry, remove it from the filter holding
basket and gently rinse under cool water. Reposition wet filter in the filter holding basket. You may
also want to note the current moisture level in your home. If the humidity level is over 60% the unit
will not put out much moisture as your air is already saturated.
Q: My filter has turned light brown and rust colored. Do I need a new filter?
A: Probably not. Since your filter has been made with Protec
™
antimicrobial the change in color
indicates only a mineral deposit. Soak filter in a sink full of cool water to help break up deposits.
The discoloration may remain but will not affect the humidifier’s performance.
Q: My humidifier doesn’t appear to be as clean as when I first purchased and/or I’m smelling an
unpleasant odor. What should I do?
A: If you have been using your humidifier regularly for over 30 days, follow the cleaning instructions.
9 8
You should first read all instructions before
attempting to use this product.
A. This 3 year limited warranty applies to
repair or replacement of product found to be
defective in material or workmanship. This
warranty does not apply to damage resulting
from commercial, abusive, unreasonable
use or supplemental damage. It also does
not apply to the filter or Protec
®
Cleaning
Cartridge. Defects that are the result of
normal wear and tear will not be considered
manufacturing defects under this warranty.
KAZ USA, INC. IS NOT LIABLE FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES
OF ANY NATURE. ANY IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE ON THIS PRODUCT
IS LIMITED IN DURATION TO THE DURATION
OF THIS WARRANTY.
Some jurisdictions do not allow the exclusion
or limitation of incidental or consequential
damages or limitations on how long an
implied warranty lasts, so the above
limitations or exclusions may not apply to
you. This warranty gives you specific legal
rights, and you also may have other rights
which vary from jurisdiction to jurisdiction.
This warranty applies only to the original
purchaser of this product from the original
date of purchase.
B. At its option, Kaz USA, Inc.will repair or
replace this product if it is found to be
defective in material or workmanship.
C. This warranty does not cover damage
resulting from any unauthorized attempts
to repair or from any use not in accordance
with the instruction manual.
D. Return defective product to Kaz USA, Inc.
with a brief description of the problem.
Include proof of purchase and a $10
US/$15.50 CAN check or money order
for handling, return packing and shipping
charges. Please include your name, address
and a daytime phone number.
You must prepay shipping charges.
We suggest having tracking or delivery
confirmation.
Send to:
In U.S.A.:
Helen of Troy
Attn: Returns Department
1 Helen of Troy Plaza
El Paso, TX 79912
USA
In Canada:
Kaz Canada, Inc.
Attn: Returns Department
510 Bronte Street South
Milton, ON L9T 2X6
Canada
3 YEAR LIMITED WARRANTY