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Troubleshooting
Q: I hear the fan turning, but I don’t see any mist. Is my humidifier operating
properly?
A: Dry air is pulled through the system and a fan disperses invisible, moisture balanced air. There is no
“mist” emitted. When operating normally you will feel only cool air coming from the unit. Monitor the
water level in your Tank/ Base. If you notice a decrease in the Water Tank over 24 hours then the unit
is operating normally.
Q: My unit has been running for several hours. I hear the fan spinning, but I do not notice the
water level in the tank decreasing.
A: First, check the filter to ensure it is wet. If the pad appears dry, remove it from the Base and gently
rinse under cool water. Reposition wet filter in the Base. You may also want to note the current
moisture level in your home. If the humidity level is over 60% the unit will not put out much moisture
as your air is already saturated.
Q: The humidifier is not running (the fan is not even spinning), but all (or some) of the lights are
on. (Model HCM-630)
A: If the Desired Humidity light is ON: The Advanced Mist
™
Humidistat knob may be set too low. Moving
the knob clockwise to the end should restart the unit.
Q: The Advanced Mist
™
Humidistat knob was set according to the manual, but the humidifier
never seems to turn back on. Is something wrong? (Model HCM-630)
A: The Humidistat knob may be set too low. Moving the Humidistat knob to the end clockwise should
restart the unit.
Q: The Advanced Mist
™
Humidistat knob was set according to the manual, but the humidifier
never seems to turn off. Is something wrong? (Model HCM-630)
A: The Humidistat knob may be set too high. Reset the Advanced Mist
™
Humidistat knob following the
instructions under FEATURES.
Q: My filter has turned light brown and rust colored. Do I need a new filter?
A: Probably not. Since your filter has been made with Protec
™
antimicrobial the change in color indicates
only a mineral deposit. Soak filter in a sink full of cool water to help break up deposits. The
discoloration may remain but will not affect the humidifier’s performance.
Q: My humidifier doesn’t appear to be as clean as when I first purchased and/or I’m smelling an
unpleasant odor. What should I do?
A: You probably need to replace your Protec
™
Cleaning Cartridge. This cartridge helps your humidifier
stay cleaner, longer and helps freshen the mist. If you have been using your humidifier regularly for
over 30 days replace the Protec
™
cartridge and follow the cleaning instructions.
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