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Q: I hear the fan turning, but I don’t see any mist. Is my humidifier operating pr o p e r l y ?
A : Dry air is pulled through the Natural Cool Moisture™ system and a fan disperses
invisible, moisture balanced air. There is no “mist” emitted. When operating normally
you will feel only cool air coming from the unit. Monitor the water level in your Tank/
Base. If you notice a decrease in the Water Tank over 24 hours then the unit is
operating normally.
Q: My unit has been running for several hours. I hear the fan spinning, but I do not
notice the water level in the tank decreasing.
A: First, check the Natural Cool Moisture™ filter to be sure it is wet. If the pad appears
dry, remove it from the Base and gently rinse under cool water. Reposition wet filter
in the Base. You may also want to note the current moisture level in your home. If the
humidity level is over 60% the unit will not put out much moisture as your air is
already saturated.
Q: The humidifier is not running (the fan is not even spinning), but all (or some) of the
lights are on.
A: If the Desired Humidity light is ON: The Moisture Control knob may be set too low.
Moving the Moisture Control knob to the highest black dot before the “+” sign should
restart the unit.
Q: The Moisture Control knob was set according to the manual, but the humidifier
never seems to turn back on. Is something wrong?
A: The Moisture Control knob may be set too low. Moving the Moisture Control knob to
the highest black dot before the “+” sign should restart the unit. Reset the Moisture
Control knob following the instructions under FEATURES.
Q: The Moisture Control knob was set according to the manual, but the humidifier
never seems to turn off. Is something wrong?
A: The Moisture Control knob may be set too high. Reset the Moisture Control knob
following the instructions under FEATURES.
Q: My filter has turned light brown and rust colored. Do I need a new filter?
A: Probably not. Since your filter has been made with HealthShield™ technology the
change in colour indicates only a mineral deposit. Soak filter in a sink full of cool
water to help break up deposits. The discoloration may remain but will not affect the
humidifier’s performance.
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