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PROBLEM POSSIBLE CAUSE SOLUTION
Power Light is off • Unit is not plugged in
• No power at unit
• Plug unit in
• Press the POWER button
to turn the power on
• Check circuits, fuses, try a
different outlet
SoundSpa will not
turn on
• Unit is not plugged in
• Volume is down too low
• No sound selection has
been made
• Sleep Mode cycle is over
• Plug unit in
• Turn the SOUNDSPA
POWER/VOLUME knob
clockwise to increase
volume
• Press a sound selection
button to choose a sound
• Use the SOUNDSPA
POWER/VOLUME knob to
turn the SoundSpa OFF,
then back ON again.
Peculiar Odor • If new unit
• If unit is in use, the odor
may be a dirty tank or old
tank water
• Open the water tank cap
and keep it in a shady and
cool place for 12 hours
• Empty the old water,
clean the tank and fill
with clean water
Excessive Noise • Unit is not level
• Low water level
• Place unit on a flat,
even surface
• Check the water level. Refill
the tank if the water is low
White Dust Accumulation • Hard water used
• Demineralization Cartridge
needs replacement
• Use distilled water and a
Demineralization Cartridge
• Replace Demineralization
Cartridge