Filter
Top Products
Quadra-Fire • QV26E • 4038-827 Rev E • 02/05
16
8
Troubleshooting
Issues Possible Causes Solutions
Heater doesn’t turn on with the main
switch or remote transmitter.
1. Power switch is off. 1. Turn the power switch to the “ON” position.
2. Circuit breaker is tripped 2. May need to put the heater on a dedicated service or
reduce the number of appliances on the circuit.
3. Heater is unplugged from wall outlet. 3. Plug the cord into an outlet.
4. Loose wiring. 4. Check all wiring for loose connections.
Heater is on, but no flame or low flame
intensity.
1. The bulbs are burned out 1. Replace the bulbs.
2. Loose wiring. 2. Check all wiring for loose connections.
Flames are frozen. 1. Loose wiring. 1. Check all wiring for loose connections.
2. Flame element is not attached to the
motor.
2. Reattach the flame element to the motor.
3. Motor is defective. 3. Replace the motor.
Excessive noise in the lower portion of
the heater.
1. Flame element isn’t seated properly. 1. Reinstall the flame element.
2. Motor is defective. 2. Replace the motor.
Heater system doesn’t come on. 1. Heater switch is off. 1. Turn the heater switch to the “ON” position.
2. Thermostat is set too low. 2. Move the thermostat slide until you hear a “click”.
3. Heater system is overheated. 3. The heater system is protected by a thermal cutout
switch. Shut off the switch. Wait five minutes, then turn
the heater on.
4. Loose wiring. 4. Check all wiring for loose connections.
Fan runs but not heat is put out. 1. Loose wiring. 1. Check all wiring for loose connections.
2. Bad heating element. 2. Replace the heater system.
Heater element is on but fan doesn’t
run.
1. Loose wiring. 1. Check all wiring for loose connections.
2. Fan is defective. 2. Replace the heater system.
The heater system doesn’t turn off. 1. Thermostat is set too low. 1. Move the thermostat slide until you hear a “click”.
Excessive noise in upper portion of the
heater.
1. Build up of dirt on the fans. 1. Clean all fans.
2. Heater fan is defective. 2. Replace the heater system.
Remote control doesn’t work. 1. Remote is out of range. 1. Move remote closer to the heater.
2. Low batteries. 2. Replace the batteries.
Odor. The heater may emit a slight, harmless
odor when first used. This is a normal
condition caused by initial heating of the
internal parts and will not occur again.
A. Troubleshooting Guide