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Limited Lifetime Consumer Warranty
This product has been manufactured and tested to the highest quality standards by Hansgrohe, Inc.
(“Hansgrohe”). This warranty is limited to Hansgrohe products which are purchased by a consumer in the
United States after March 1, 1996, and installed in either the United States or Canada.
WHO IS COVERED BY THE WARRANTY
This warranty extends to the original consumer purchaser only.
WHAT IS COVERED BY THE WARRANTY
This warranty covers only your Hansgrohe manufactured product. Hansgrohe warrants this product
against defects in material or workmanship as follows: Hansgrohe will repair at no charge for parts only
or, at its option, replace any product or part of the product which proves defective because of improper
workmanship and/or material, under normal installation, use, service and maintenance. If Hansgrohe is
unable to provide a replacement and repair is not practical or cannot be timely made, Hansgrohe may
elect to refund the purchase price in exchange for the return of the product.
LENGTH OF WARRANTY
Replacement or repaired parts of products will be covered for the term of this warranty as stated in the
following two sentences. If you are a consumer who purchased the product for use primarily for personal,
family, or household purposes, this warranty extends for as long as you own the product and the home
in which the product is installed. If you purchased the product for use primarily for any other purpose,
including, without limitation, a commercial purpose, this warranty extends only (i) for 1 year, with respect
to Interaktiv and Retroaktiv products, and (ii) for 5 years, with respect to AXOR, ShowerPower and Pharo
products.
THIS WARRANTY DOES NOT COVER, AND HANSGROHE WILL NOT PAY FOR:
A. Conditions, malfunctions or damage not resulting from defects in material or workmanship.
B. Conditions, malfunctions or damage resulting from (1) improper installation, improper maintenance,
misuse, abuse, negligence, accident or alteration, or (2) the use of abrasive or caustic cleaning
agents or “no rinse” cleaning products, or the use of the product in any manner contrary to the
product instructions.
C. Labor or other expenses for the disconnection or return of the product for warranty service, or for
installation or reinstallation of the product.
D. Accessories or related products not manufactured by Hansgrohe.
TO OBTAIN WARRANTY SERVICE
Contact your Hansgrohe retailer, or write to Technical Service at:
Hansgrohe Inc.
1492 Bluegrass Lakes Parkway
Alpharetta GA 30004
Or, call Hansgrohe toll-free at (800) 334-0455.
In requesting warranty service, you will need to provide
1. The sales receipt or other evidence of the date and place of purchase.
2. A description of the problem.
3. Delivery of the product or the defective part, postage prepaid and carefully packed and insured, to
Hansgrohe Inc. 1492 Bluegrass Lakes Parkway, Alpharetta, Georgia 30004, Attention: Technical
Service, if required by Hansgrohe.