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7.0 TONKAFLO PUMP RETURN GOODS AUTHORIZATION (RGA) PROCEDURE
If you wish to return goods for repair, warranty evaluation and/or credit, please have your
original sales order or invoice available when you call GE. Call (800) 848-1750 and ask to
speak with Customer Service. A GE Customer Service representative will provide instructions
and a return authorization number which needs to be clearly written on the outside of the box
used to ship your materials. All equipment must be shipped to GE with the freight prepaid by
the customer. Call our Customer Service Center with any questions or issues concerning
freight claims and a representative will discuss your situation.
All mat
erials to be returned must be rendered into a non-hazardous condition prior to ship-
ping.
There are two ways to handle a return: (1) send in the pump for repair and return or (2) pur-
chase a new pump and when desired, send the defective pump to the factory for repair and
return.
7.1 Mot
or Warranty
Mot
ors must be sent to the nearest authorized motor service station cent
er for repair,
replacement, and warranty disposition.
7.2 In-W
arranty Pump Failure
STEPS
1. Return the defective pump to the factory for repair, on an RGA, within 15 days.
from RGA issue date. GE absorbs the cost of repair. The repaired pump will
be returned and is under warranty for the remainder of the original warranty
period or three months, whichever is longer.
2. GE will not restock or issue return credit against a new, customer-built, pump
purchase regardless of the warranty status of the failed pump. The warranty
(Section 12.0, Tonkaflo Pump Warranty) is 12 months from installation or 15
months from receipt, whichever occurs first.
7.3 Out
-of-Warranty Pump Failure
Return the pump on an RGA for repair. The pump will be repaired and repair charges
invoiced to the customer. The warranty for repairs is three months.
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