Filter
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Before you call for service…
Problem Possible Causes What To Do
Water contains tiny
New filter cartridges contain • Turn on the filtered water faucet and allow these harmless
black particles
activated carbon, which is a carbon particles to purge from the cartridge. Turn off the
harmless black powder. faucet when the water is clear.
Water has air bubbles
Air in system after installation. • Will go away after water runs for a while.
and is cloudy
Chlorine taste and /or
The filter cartridge is no •
Replace filter cartridge.
odor in the product water
longer removing chlorine
from the water supply.
Water dispenses
Filter may have an integral • A slower flow (approx. 0.6 g/min.) is normal with this style of
very slowly
flow restrictor. filter. If flow rate is unacceptable replace the filter with one that
does not have an integral flow restrictor.
The filter has been installed • A six-month change-out period is recommended.
for too long. Replace filter cartridge.
The filter cartridge has • High sediment levels can cause premature clogging.
become clogged. Replace filter cartridge.
Push-in fittings
Tubing may not be installed • Fully follow the installation instructions (page 7) and be sure
are leaking (GX1S15C)
properly. the tubing is installed to the proper depth.
Tubing may be damaged. • Examine the end of tubing (approx. 1 inch) for defects such
as scratches, grooves, roundness, etc. Trim tubing and fully
reinstall.
Troubleshooting Tips
Save time and money! Review the chart below
first and you may not need to call for service.
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