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Troubleshooting Tips…
Troubleshooting Tips
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Problem Possible Causes What To Do
Dehumidifier The dehumidifier • Make sure the dehumidifier’s plug is pushed completely
does not start is unplugged. into the outlet.
The fuse is blown/circuit • Check the house fuse/circuit breaker box and replace
breaker is tripped. the fuse or reset the breaker.
Dehumidifier has reached its • The dehumidifier automatically turns off when this
preset level or bucket is full. occurs. Empty the bucket and replace properly.
Bucket is not in the • See the Installing the Water Bucket section.
proper position.
Dehumidifier does not Did not allow enough time • When first installed, allow at least 24 hours to maintain
dry the air as it should to remove the moisture. the desired dryness.
Airflow is restricted. • Make sure there are no curtains, blinds or furniture
blocking the front or back of the dehumidifier. See the
Choosing a Location section.
The Humidity Control may • Press the Humidity Control pad to lower the
not be set low enough. humidity setting.
Doors and windows may not • Check that all doors, windows and other openings
be closed tightly. are securely closed.
Clothes dryer may be • Install the dehumidifier away from the dryer.
blowing moisture-laden The dryer should be vented to the outside.
air into the room.
Room temperature •Moisture removal is best at higher room temperatures.
is too low. Lower room temperatures will reduce the moisture
removal rate. This unit is designed to be operated at
temperatures above 65°F (18°C).
Dehumidifier runs Area to be dehumidified • Refer to the chart below to see if the capacity of your
too much is too large. dehumidifier is adequate.
Doors and windows are open. • Close all doors and windows to the outside.
Frost appears on Dehumidifier has been recently • This is normal. Frost will usually disappear
the coils turned on or room temperature within 60 minutes. See the Automatic Defrost section.
is below 65°F (18°C).
Fan noise Air is moving through • This is normal.
the dehumidifier.
Water on floor Bucket drain hose • Check the hose if one is attached.
connection may be loose.
Water bucket is not •See the Installing the Water Bucket section.
all of the way in.
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Condition without dehumidification— Area (in square feet)
During warm and humid outdoor conditions 500 1000 1500 2000 2500 3000
Moderately damp—Space feels damp
and has musty odor only in humid weather. AHW30 AHW30 AHW30 AHW30 AHH40 AHH40
Very damp—Space always feels damp and has musty
odor. Damp spots show on walls or floor. AHW30 AHW30 AHW30 AHH40 AHH40 AHH40
Wet—Space feels and smells wet. Walls or floor sweat,
or seepage is present. AHW30 AHW30 AHH40 AHH40 AHH40 AHG50
Extremely wet—Laundry drying, wet floor, high-load conditions AHW30 AHW30 AHH40 AHH40 AHG50 AHG50
What dehumidifier do you need?
Table indicates recommended GEdehumidifier models, based on the area of the space to be dehumidified and the conditions that would exist in that space when a
dehumidifier is not in use. Dehumidification variables also include such other factors as climate, laundry equipment, number of family members, number of doors and
windows and degree and intensity of area activity.