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Eureka Customer Service HELPLINE 1-800-282-2886
www.eureka.com
Problem
Motor will not start.
Vacuum does not
clean carpet.
No suction at the
end of hose.
Stair and upholstery
brush will not turn.
Vacuum is hard
to push.
Burning smell; brush roll
will not turn.
Cause
Solution
Power switch
• Push power switch to turn vacuum on.
Thermal cut-off
•
See above.
Dust cup and filter
• Empty dust cup, clean and/or change filter.
• If picking up fine dust, the dust cup may not look full, but
a fine substance tends to reduce suction when it blocks
air flow through the filter and screen.Refer to page 2 for
filter maintenance. Make sure filter, screen and dust cup
are installed properly.
Hose/valve assembly
• Remove clogs from the hose that restrict the airflow.Page 4.
• Clear blockage from hose/valve assembly. Page 4.
• Make sure air path selector knob is turned to‘FLOOR'
setting. Page 3.
Belt
• Replace a worn, cut, or out of shape belt. Page 5.
Carpet height setting
• Turn carpet height selector to another setting.Page 2.
Dust cup and filter
• Empty dust cup, clean and/or change filter.
• If picking up fine dust, the dust cup may not look full, but
a fine substance tends to reduce suction when it blocks
air flow through the filter and screen.Refer to page 2 for
filter maintenance. Make sure filter, screen and dust cup
are installed properly.
Hose/valve assembly
• Remove clogs from the hose that restrict the airflow.Page 4.
• Clear blockage from hose/valve assembly. Page 4.
• Make sure air path selector knob is turned to‘HOSE'
setting. Page 3.
Rotating brush
• Check stair and upholstery brush for debris.
Carpet height setting
• Turn carpet height selector to another setting.Page 2.
Belt
• Replace a worn, cut or out of shape belt. Page 5
Belt
• Check brush roll for debris. Page 4
• Replace broken or out of shape belt. Page 5
Problem solving
Make sure vacuum is turned off and power cord is unplugged.
!
N O T I C E: Thermal cut-off
This vacuum cleaner has a special thermostat that protects the vacuum in case of motor overheating. If the vacuum suddenly shuts off, proceed as follows:
1) Push the power switch to off and unplug the vacuum.
2) Check the vacuum for a possible source of overheating such as a full dust cup, blocked hose or clogged filter.If these conditions are found, fix them
and wait at least 30 minutes before attempting to use the vacuum.
3) After the 30 minute period, plug the vacuum back in and turn on the switch.If the vacuum still does not work, call the Eureka customer service helpline.