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141-800-282-2882
Problem Solving
CAUTION: Turn off the switch and unplug the electrical cord before servicing.
Problem Cause Solution
Motor will not start. Electric Plug
Power switch not turned
“ON”
• Push plug securely into outlet.
• Try another outlet.
• Check circuit breaker.
• Turn on/off switch to |.
Does not clean carpet or bare
floor
Dust Cup or bag and
Filter(s)
Belt
Brush Roll
Hose
Bare Floor Setting
• Empty the dust cup and/or change the bag.
Change or clean the filters. Hint: If picking up
fine dust, the dust cup/bag may not look full,
but a fine substance tends to reduce suction
when it blocks airflow through the foam filter.
Make sure the foam filter is installed properly.
• Replace a cut, or out of shape belt.
• Clean hair and thread from bristles and end
cap area. Replace brush roll if bristles are
worn.
• Remove any clogs from the hose that restrict
the airflow.
• For bare floor cleaning, make sure switch
control is in bare floor position.
No suction at the end of the hose Dust Cup and Filter(s)
Full paper bag or dust cup
Paper bag/filter clogged
Hose clogged
• Empty the dust cup and/or change the bag.
Change or clean the filters. Hint: If picking up
fine dust, the dust cup/bag may not look full,
but a fine substance tends to reduce suction
when it blocks airflow through the foam filter.
Make sure the foam filter is installed properly.
• Replace paper bag/empty dust cup
• Replace paper bag/replace or clean filters
• Remove any clogs from hose that restrict
airflow, then try again.
Headlight is not working Light bulb • Replace light bulb. See page 11.
Noise from the brush roll area Brush roll
Belt
• Remove base plate and clean debris from the
brush roll compartment.
• Replace a cut or out of shape belt.
Brush roll with not turn Belt • Replace a cut or out of shape belt.
Cleaner shuts off Internal safety thermostat
trips (see page 5 for
details)
• Unplug cleaner and check for obstructions in
hose, wands and attachments.
• Check for full paper bag or cup.
• Clean/replace motor filter.
General questions Assembly or related
attachments
• Call 1-800-282-2886 between 8:00 a.m. to
7:30 p.m. CST Monday through Friday and
10:00 a.m. to 6:30 p.m. CST on Saturday and
Sunday. Know the Model number and Serial
number when you call.
Airextreme lid will not close Dust Bag and Air Basket
not installed
• Install Bag and Air Basket.
ENGLISH