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Troubleshooting
Auger light flashes but auger motor does not turn at all.
üIf the auger gear box does not turn but the motor’s armature does try to spin then the auger is jammed.
– Try to break apart jam by poking at the jam through the drop tube. If this fails then empty the hopper
and remove the auger cover **remember to re-seal the cover after installation**
üCheck the fuse on the motherboard; nothing will work if the fuse is blown.
6. The convection blower will not function normally.
üClean all grill openings at the back and below unit as well as the fan blades.
üContact your local dealer for service.
7. Ignitor- the pellets will not light.
(Everything else in the stove operates but the ignitor will not light the pellets.)
üMake sure the burn pot liner is up tight and square to the ignitor tube by pushing the burn pot back
against the ignitor tube.
üCheck to see if the exhaust blower is operating. If not, contact your local dealer for service.
NOTE: The ignitor should be bright orange in color after about five (5) minutes. If not replace the
ignitor.
8. Control settings (Heat Level) has no effect on the fire.
üNote: If the system light is flashing the control board has complete control of the unit. When the units
system light becomes solid then control of the unit is given back to the operator.
üIf there is no control of the heat level button make sure the thermostat is calling for heat.
üCall your local dealer for service.
9. The stove keeps going out.
a) If the stove goes out and leaves fresh unburned pellets or cigarette-like ashes in the burn pot liner,
the fire is going out before the stove shuts off.
üCheck Ash build-up in the burn pot can make the auger stop. Increase the air by moving the slider to
the right.
üCheck to see that the slider / damper is in the correct position.
üTurn the heat level up slightly (poor quality pellets will require slightly higher settings).
üSet the auger trim till the #1 and #5 lights are illuminated.
b) If the stove goes out and there are partially burned pellets left in the burn pot liner, the stove has shut
down due to a lack of air, exhaust temperature, or power failure.
üAdjust the slider / damper.
üCheck to see if the stove needs a more complete cleaning.
üTurn the heat level up slightly (poor quality pellets will require slightly higher settings).
üDid the power go out?
üContact your local dealer for service.
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