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PROBLEM POSSIBLE CAUSE SOLUTION
Pilot will not stay lit. Altitude is above 4000 ft.; ODS sensor
requirement for air not satisfied.→ Altitude is too high.
Defective thermopile.→ *Replace thermopile.
Pilot orifice may be clogged.→ *Clean out pilot orifice.
Defective valve magnet.→ *Replace valve.
“ODS” pilot lights, but flame dies
when control knob is released. Control knob not fully pressed in.→ Press in knob completely.
Control knob not pressed in long enough.→ Hold 30 sec. after pilot lights.
Manual shut-off valve not fully open.→ Fully open shut-off valve.
Pilot flame not touching thermopile,
which causes it to cool and shut off
the pilot flame. Low gas pressure.→ *Contact gas supplier.
Dirty or clogged “ODS” pilot.→ *Replace assembly or service.
Thermopile damaged.→ *Replace thermopile.
Control valve damaged.→ *Replace control valve.
Flame too low. Burner orifice clogged.→ *Clean burner; replace orifice.
Orifice is too small.→ *Replace orifice if necessary.
Inlet gas pressure too low.→ *Contact gas supplier.
Burner will not come on or Problem with gas pressure.→ *Check gas pressure.
has low flame (pilot is okay).
Control not on or is set on “LOW”. Move to “HIGH” setting.
Gas valve may be clogged due to
debris entering valve during installation.→ *Replace gas valve.
Faulty gas valve.→ *Replace gas valve.
Burner will not come on or has an Burner ports and/or carryover ports
extremely low flame (pilot okay). may be clogged.→ *Check and clean ports.
Delayed ignition of burner. Manifold pressure is too low.→ *Contact gas supplier.
Burner or orifice is clogged.→ *Check and clean both.
Burner backfiring during ignition. Orifice clogged or damaged.→ *Clean and/or replace.
Burner damaged.→ *Clean and/or replace.
Burner will not come on. Dirt on valve seal.→ *Replace valve.
Control knob frozen – will not turn. Defective valve; foreign material.→ *Replace valve.
Carbon or sooting on logs. Logs out of position.→ See log placement in manual.
Air holes on burner tube obstructed.→ *Clean if necessary.
Gas type does not match stove.→ Check designation on valve.
Oversized orifice.→ *Change if necessary.
LP fuel may have additives.→ *Check with gas supplier.
Gas pressure may be incorrect.→ *Check with gas supplier.