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TROUBLE-SHOOTING GUIDE
WARNING: TO AVOID ELECTRICAL SHOCK ALWAYS DISCONNECT THE UNIT FROM THE POWER
SOURCE BEFORE ATTEMPTING ANY REPAIR. IF THIS GUIDE DOES NOT CORRECT THE PROBLEM
CALL YOUR LOCAL DEALER OR OUR CUSTOMER SERVICE AT 1-800-245-6489.
Problem Cause Solution
1. Auger not turning 1. Loose set screw 1. Tighten setscrew on collar
2. Bad gear motor 2. Replace auger motor
3. Foreign matter in auger 3. Remove pellets and object
4. Vacuum sensor (Top Auger) 4. Check exhaust blower
5. Carbon buildup in feed auger tube 5. Remove carbon by scraping
2. Smoke smell or dust in house 1. Improper exhaust connection 1. Check all connections for leaks
especially the exhaust blower
connection; Seal with silicone,
hose clamp or aluminum tape
3. Room air blower not operating 1. Loose sensor 1. Tighten connection on sensor
2. High “ON” temperature 2. Adjust temperature lower
4. Exhaust blower not operating 1. Loose connection 1. Check connection at c/board
2. Bad blower 2. Replace blower
3. Bad vacuum sensor 3. Replace vacuum sensor
5. Lazy fire 1. Control board settings 1. Review board settings
2. Bad exhaust blower 2. Replace blower
3. Excessive pellet moisture 3. Keep pellets inside
4. Excessive ash 4. Remove baffles; Clean unit
5. Low quality pellets 5. Use premium pellets
6. Blown fuse (6 AMP) 1. Power surge 1. Replace fuse; use surge protector
2. Exposed wire 2. Check for exposed or frayed wire
and loose connections
3. Electric motor shorting or bound up 3. Check motors and blowers for
obstructions or lock-up
7. High pellet consumption 1. Low quality pellets 1. Use premium fuel
2. Board out of adjustment 2. Check c/board settings
8. Squeaking noise 1. Build up in tube 1. Remove auger and clean
2. Improper auger alignment 2. Re-align auger
3. Blower noise
3. Remove and oil blower
9. Pinging or rattling noise 1. Foreign material 1. Check blower for material
2. Loose set screw 2. Check impeller blower screw
10. Unit shuts down in 1. Loose heat sensor 1. Check stove connection
20 to 30 minutes E2 error code 2. Control board settings 2. Check settings; always start unit
on “5” to “9”setting
3. Failure to start 3. Check igniter for buildup
11. Unit keeps shutting down
(“E” codes on control board)
1. Blocked flue (E-1) 1. Check for flue blockage (nests,
rodents, excess soot, etc.)
2. Blower failure (E-3) 2. Check combustion blower wires,
then call Cust. Svc.
3. Improper installation* (E-1) 3. Check for loose flue/pipe
connections. Also be sure to have
proper Outside Air hook-up.
.
*Improper installation may cause a back draft.
*NOTE: Also check for loose or cracked vacuum hose on vacuum switches (see Parts Diagram).