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A letter from our Technical Support department:
Thank you for purchasing this fine product from England’s Stove Works!
England's Stove Works was started, and is still owned by, a family that
believes strongly in a "Do It Yourself" spirit – that’s one reason you found
this product at your favorite “Do It Yourself” store.
We intentionally design and build our stoves so that any homeowner can
maintain his or her unit with basic tools, and we're always more than
happy to show you how to do the job as easily and as inexpensively as
possible.
From our
free, downloadable service sheets; to our Pellet Service Video;
to our new "wizard-style," click-through Troubleshooting guide on our
web site, we have always tried to help our customers stay "heat-ready,"
especially when oil and electricity prices continue to skyrocket.
Please look at our vast Help section on our web site and call our Customer
Service department at (800) 245-6489 if you need any help with your unit.
We are nearly
always able to help “walk you through” any repairs,
problems or questions you may have.
PLEASE NOTE: While information obtained on our web site and through
our 800 number is always free of charge, there will be a service charge
incurred with any “on-site” repairs or maintenance that we may arrange.
Wishing you years of efficient, quality and “comfy” heating,
England’s Stove Works
Technical Support Department
www.englanderstoves.com
(800) 245-6489
IF YOU HAVE A PROBLEM WITH THIS UNIT DO NOT RETURN IT TO THE DEALER.
CONTACT CUSTOMER SERVICE at 1 (800) 245-6489.