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Device Repair and Return
The UVU-140-A and UVU-140-AR fire detectors are not designed to be repaired by the customer in the field. If a
problem should develop, first carefully check for proper wiring and programming. If it is determined that the
problem is caused by an electrical malfunction, the unit must be returned to the factory for repair.
Net Safety Monitoring Inc. encourages its distributors to make advance replacement units available to the user
during the warranty period. This allows Net Safety Monitoring Inc. to take time to repair the unit completely while
users keep their operations running with the advance replacement unit.
Prior to returning items, contact the nearest distribution office so that an RMI (Return Material Identification)
number can be assigned. A written statement describing the malfunction must accompany the returned item to
simplify finding the cause of the failure and reduce the time and cost of the repair. Pack the item to protect it from
damage and use an anti-static bag or aluminum-backed cardboard as protection from electrostatic discharge.