Filter
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13
TROUBLE SHOOTING
Electrolux Customer Service 1-800-896-9756
Occurrence
Possible causes / solution
Can I wash my filter?
No, the filters that come with the unit will be ruined by water. Replace with new
washable filter. (ELAP45 filters are washable.)
Can I vacuum my filter?
No, vacuuming will spread the dust back into the air. Replace with new filter. (ELAP45
Washable Pre-Filter can be cleaned with a vacuum cleaner or soft brush.)
There is an odor coming
from my new unit.
The unit has been concealed in a tightly wrapped package of corrugated cardboard
and plastic. It may give off an odor; this should wear off in several days.
Will this clean a bigger area
than what it is rated for?
CADR ratings are provided from a controlled testing environment, if that environment
changes, it can affect the performance. If you have a slightly larger room than what the
CADR rating is, it will help improve the air, but take longer.
Where should I place
the unit?
Allow proper air circulation around the sides and in front of the unit. If there
are doors or hallways it may reduce the airflow.
The AIR QUALITY light
is orange or red, but the
air seems clean.
• Clear the sensor with a vacuum cleaner, as it may be blocked or clogged.
• Sometimes a can of compressed air may unclog the dust in the sensor.
You can see dust in the air
or on my furniture.
The unit will capture most dust and particles, however with opening doors, windows,
central HVAC etc., there may still be some level of dust that you can see.
There is nothing holding the
filters in place.
The filters are meant to rest inside the unit. Once the unit is turned on, the force of air
pulled through the machine will create a tight seal of the filters.
I can hear revving of the
fan motor.
This is normal, especially at night when all environmental sounds are quiet, you may
hear the motor running in repetition.
The unit has stopped
removing odors effectively,
or is emitting an odor.
• Make sure the air quality sensor is not blocked or clogged.
• Move the unit closer to the offending odors.
• Replace filters more frequently. They may have reached their capacity to absorb
pollutants.
The CHECK FILTER
indicator remains lit after
replacing the HEPA filter.
Press the RESET FILTER button by gently inserting a paper-clip into the
RESET FILTER button hole. Hold for 3-5 seconds until a “beep” sounds to indicate the
unit has been reset.
Can I turn off the sleep
mode?
No, but you can manually push to the fan speed you prefer which will stay at that
speed until you change it.
Unit makes a ticking sound.
This is due to PlasmaWave
®
technology, it may come and go, but as long as the
PlasmaWave
®
light is on, the function is working.
The remote control
does not work.
• Make sure the remote control battery is inserted correctly.
• Replace a worn-out battery.
• Make sure that the remote control has a clear line of sight to the air cleaner.
The air quality light is white,
but there is still dust/odor.
• Make sure the sensor is not blocked or clogged.
• Replace the filter.
The unit is running on high
all the time.
• Clear the sensor with a vacuum cleaner, as it may be blocked or clogged.
• Sometimes a can of compressed air may unclog the dust in the sensor.
The CHECK FILTER
indicator remains lit after
replacing the Filter Cassette.
Press the RESET FILTER button by gently inserting a paper-clip into the
RESET FILTER button hole. Hold for 3-5 seconds until a “beep” sounds to
indicate the unit has been reset.
ELAP15, ELAP30, ELAP40, ELAP45
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