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Troubleshooting
The air cooler is not functioning at all.
x First, move the air cooler to another outlet, and test the outlet with a voltage tester or
another appliance that is known to be non-defective. If the outlet is bad, contact an
electrician and move the air cooler to another outlet.
x There could be insufficient amperage in the power circuit to start the unit. Check your
fuses (refer to the rating label on the back of the unit for Amp draw).
Can I put both ice packs in the water reservoir at the same time?
x Yes
Is there a difference between the "Cooling" and Humidifying" modes?
x There is only
a "Cooler/humidifier" mode- this mode cools, humidifies, and washes the
air.
If the unit runs out of water, is it okay to still run the "Cooler/humidifier" mode?
x If the unit runs out of water, the pump will never kick on, and the "Cooler/humidifier"
mode will never activate.
The unit does not seem to be cooling.
x This unit is a portable air cooler, not an air conditioner. It will lower the temperature of
its airflow
by up to 12 degrees F. However, it is for spot cooling only- the unit will have
no effect on the ambient temperature in the room.
The unit does not seem to be cooling the airflow by 12 degrees F.
x This unit cools the airflow up to 12 degrees F. Actual cooling will depend on ambient
conditions. For example, the lower the ambient humidity, the more pronounced the
cooling will be.
The control panel is getting hot .
x There is no danger here. Use the remote control if necessary.
The unit is leaking.
x Make sure the drain plug is properly installed.
x Find the source of the leak.
o If the unit is leaking from the bottom along the circular edge, the rubber seal is
not properly seated. Remove the screws from the bottom and remove the base.
Make sure the seal is in the groove properly. Reinsert the base and its screws.
Contact customer service for more assistance at 866-319-5473.
o Pick up the unit and look underneath for drips of water or a crack in the pan. If
you find damage, contact the retailer as this is a shipping related issue.
o If the unit is "spitting water" from the front of the unit, either turn down the fan
speed or turn off the cooler/humidifier setting- in a high humidity environment,
the unit may not be able to evaporate all the water into the air while the unit is set
on high.
The unit has oil on the outside.
o Some oil on the outside is not abnormal. A little oil may have seeped out from the
oscillating ball bearings, but can just be cleaned off with a paper towel.