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GUARANTEE – TERMS AND CONDITIONS
DYSON CUSTOMER CARE
If you have a question about your Dyson vacuum cleaner, call the Dyson
Customer Care Helpline with your serial number and details of where and when
you bought the vacuum cleaner, or contact us via the website. The serial number
can be found on the main body of the vacuum cleaner behind the clear bin.
Most questions can be solved over the phone by one of our Dyson Customer
Care Helpline staff.
If your vacuum cleaner needs service, call the Dyson Customer Care Helpline so
we can discuss the available options. If your vacuum cleaner is under guarantee,
and the repair is covered, it will be repaired at no cost.
PLEASE REGISTER AS A DYSON MACHINE OWNER
THANK YOU FOR CHOOSING TO BUY A DYSON VACUUM CLEANER
To help us ensure you receive prompt and efficient service, please register
as a Dyson machine owner. There are three ways to do this:
• Online at www.dyson.com/register
• By calling the Dyson Customer Care Helpline: UK: 0800 298 0298
or IRL: 01 475 7109.
• By completing and returning the enclosed form to us by mail. This will confirm
ownership of your Dyson vacuum cleaner in the event of an insurance loss,
and enable us to contact you if necessary.
LIMITED 5 YEAR GUARANTEE
TERMS AND CONDITIONS OF THE DYSON 5 YEAR LIMITED GUARANTEE.
WHAT IS COVERED
• The repair or replacement of your vacuum cleaner (at Dyson’s discretion) if your
vacuum cleaner is found to be defective due to faulty materials, workmanship or
function within 5 years of purchase or delivery (if any part is no longer available
or out of manufacture Dyson will replace it with a functional replacement part).
• Use of the vacuum cleaner in the UK and Republic of Ireland.
WHAT IS NOT COVERED
Dyson does not guarantee the repair or replacement of a product as a result of:
• Normal wear and tear (e.g. fuse, belt, brush bar, batteries etc).
• Accidental damage, faults caused by negligent use or care, misuse, neglect,
careless operation or handling of the vacuum cleaner which is not in accordance
with the Dyson Operating Manual.
• Blockages – please refer to the Dyson Operating Manual for details of how
to unblock your vacuum cleaner.
• Use of the vacuum cleaner for anything other than normal domestic
household purposes.
• Use of parts not assembled or installed in accordance with the instructions
of Dyson.
• Use of parts and accessories which are not Dyson Genuine Components.
• Faulty installation (except where installed by Dyson).
• Repairs or alterations carried out by parties other than Dyson or its authorised
agents.
• If you are in any doubt as to what is covered by your guarantee, please call the
Dyson Customer Care Helpline on UK: 0800 298 0298 or IRL: 01 475 7109.
SUMMARY OF COVER
• The guarantee becomes effective at the date of purchase (or the date of delivery
if this is later).
• You must provide proof of delivery/purchase before any work can be carried
out on your vacuum cleaner. Without this proof, any work carried out will be
chargeable. Please keep your receipt or delivery note.
• All work will be carried out by Dyson or its authorised agents.
• Any parts which are replaced will become the property of Dyson.
• The repair or replacement of your vacuum cleaner under guarantee will not
extend the period of guarantee.
• The guarantee provides benefits which are additional to and do not affect your
statutory rights as a consumer.
ABOUT YOUR PRIVACY
Your information will be held by Dyson Ltd. and its agents for promotional,
marketing and servicing purposes.
If your personal details change, if you change your mind about any of your
marketing preferences or if you have any queries about how we use your
information, please let us know by contacting
Dyson Ltd., Tetbury Hill, Malmesbury, Wiltshire, SN16 0RP England,
or by calling the Dyson Customer Care Helpline on
UK 0800 298 0298 or IRL 01 475 7109.
Or you can email us at askdyson@dyson.co.uk
For more information on how we protect your privacy, please see our privacy
policy on www.dyson.co.uk
The British Allergy Foundation Seal of Approval is a UK registered trademark of the
British Allergy Foundation.
PRODUCT INFORMATION
Maximum product weight 8.51kg.
Please note: small details may vary from those shown.
This product is protected by the following intellectual property rights:
PATENT/PATENT APPLICATION NUMBERS
EP 1361812; EP 1361814; EP 1268076; EP 1361815; EP 0636338; EP 0800360;
EP 1377196; GB 2416483; WO 2006/008451; EP 1542574; EP 1542576; GB 2407022;
EP 1443842; EP 1443841.
Equivalent patents, registered designs and applications exist in other countries.