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USING YOUR DYSON MACHINE
PLEASE READ THE ‘IMPORTANT SAFETY INSTRUCTIONS’ IN THIS DYSON
ASSEMBLY
• Lie the machine on its back.
• Attach the cleaner head by sliding it onto the connections on the lower front part
of the ball. Ensure the electrical plug on the cleaner head fits into the two-block
connection on the body of the machine, which is directly above the airway. Push
firmly: the cleaner head will click into place and the red latch will engage.
• Stand the machine up straight.
• Place the handle and wand assembly into the grooves in the top of the duct on
the machine.
• Push the red handle release button down. Slide the handle down in the grooves
for about 4 inches. Let go of the button. Pull up the handle gently until it clicks
into place – the red handle release button will pop up.
• Connect the wand and the hose. Make sure they are seated in the recess of the
handle.
• Push the red handle release button down whilst pressing the red button on the
hose. Slide the handle down into place in the machine. The red handle release
button will remain down. This is the storage position.
• Close the wand cap.
• To fit the tool holder, first remove the cyclone and clear bin assembly: release it
by pressing the red button at the top of the cyclone.
• Slide the tool holder onto the back of the machine, just above the ball, as
shown. Press the tool holder on with your thumbs, while holding the front of the
machine with your fingers. The fitting is tight, so use a constant, firm pressure.
(Please note: The tool holder is not designed to be removed.)
• Refit the cyclone and clear bin unit.
• Attach the tools.
• Wind the cord around the cord hooks. Secure with the clip.
• To watch a short online video visit: www.dyson.com/dc50gettingstarted
OPERATION
• Unwind the cord.
• Plug the machine into the main electricity supply.
• To use, pull up the handle to extend it. The red handle release button will pop
up. Recline the machine by pulling backwards on the handle.
• To switch ‘ON’ or ‘OFF’ press the red power button, located as shown.
• After use, return the machine to the upright position, pushing it firmly into place.
The stabilizer wheels will automatically lower.
• To retract the handle, make sure the hose and wand are seated in the recess of
the handle.
• Push the red handle release button down. Slide the handle down into place in
the machine.
• Then unplug, coil the cord safely and put the machine away.
• Switch ‘OFF’ the machine, unplug and ensure it is upright before:
– changing or using tools
– removing the hose or airway inspection parts.
• Use the cyclone carry handle to carry the machine.
• The wand can be used when the handle is retracted or extended.
• To release the wand, open the wand release cap.
• Pull the wand up and away from the handle.
• In use, the tools can be attached to either the hose or the wand.
• To attach the tools to the hose, press the red release button in the connecting
collar and remove the wand from the hose.
• To refit, remove tools and place the wand into the hose until the red button clicks
into place.
• Press the red button on the hose. Slide the wand into the hose.
• Make sure the wand and hose are seated in the recess of the handle. The hose
must be contracted.
• If the handle is extended, hold the collar with the cord hook on it and slide it
down in the recess of the handle – it will click into place. Make sure the top of
the wand clicks into place in the top of the handle at the same time. Close the
wand cap.
• Press the red handle release button down and slide the handle down into the
machine.
• If the handle in the low storage position, make sure the collar with the cord hook
is seated in the recess of the handle. Slide the wand down into the hose so the
top of the wand clicks into place in the top of the handle at the same time.
CARPETS OR HARD FLOORS
• The brush bar will always default to ‘ON’ (spinning) each time you switch the
machine ‘ON’ and recline it for cleaning.
• The brush bar will not rotate when the machine is upright.
• To switch the brush bar ‘OFF’ (e.g. for delicate rugs and delicate flooring):
– switch the machine ‘ON’
– recline the machine
– press the brush bar ‘ON/OFF’ button – the brush bar will stop spinning.
• The brush bar will automatically stop if it becomes obstructed. See ‘Brush bar –
clearing obstructions’.
• Before vacuuming your flooring, rugs and carpets, check the manufacturer’s
recommended cleaning instructions.
• Some carpets may fuzz if a rotating brush bar is used when vacuuming. If this
happens, we recommend vacuuming with the brush bar switched ‘OFF’ and
consulting with the flooring manufacturer.
• The brush bar on the machine may damage some carpet types. If you are
unsure, switch ‘OFF’ the brush bar.
• Please note that the brush bar contains carbon fiber brushes. Take care if
coming into contact with these brushes, as they may cause minor skin irritation.
Wash your hands after handling the brushes.
LOOKING AFTER YOUR DYSON MACHINE
• Do not carry out any maintenance or repair work other than that shown in this
Dyson Operating Manual, or advised by the Dyson Helpline.
• Only use parts recommended by Dyson. If you do not this could invalidate your
guarantee.
• Store the machine indoors. Do not use or store it below 32°F. Ensure the
machine is at room temperature before operating.
• Clean the machine only with a dry cloth. Do not use any lubricants, cleaning
agents, polishes or air fresheners on any part of the machine.
• If used in a garage, always wipe the base plate, ball and stabilizer wheels with
a dry cloth after vacuuming to clean off any sand, dirt or pebbles that could
damage delicate floors.
• Do not use this vacuum cleaner outdoors. The Dyson Car Cleaning Kit
(Model08909) is intended for use only inside a garage.
VACUUMING
CAUTION:
• Do not use without the clear bin and filters in place.
• Fine dirt such as plaster dust or flour should only be vacuumed in very small
amounts.
• Do not use the machine to pick up sharp hard objects, small toys, pins, paper
clips, etc. They may damage the machine.
• When vacuuming, certain carpets may generate small static charges in the clear
bin or wand. These are harmless and are not associated with the main electricity
supply.
• To minimize any effect from this, do not put your hand or insert any object into
the clear bin unless you have first emptied it and rinsed it out with cold water
(see ‘Cleaning the clear bin’).
• Powerful suction can cause the hose to ‘pull back’ – please take care.
• Do not work with the machine above you on the stairs. When cleaning stairs it
is recommended that the handle is not extended and that you use a tool on the
end of the hose rather than the wand.
• Do not put the machine on chairs, tables, etc.
• Before vacuuming highly polished floors, such as wood or linoleum, first check
that the underside of the floor tool and its brushes are free from foreign objects
that could cause marking.
• Do not leave the cleaner head in one place on delicate floors.
EMPTYING THE CLEAR BIN
• Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.
• Switch ‘OFF’ and unplug before emptying the clear bin.
• To remove the cyclone and clear bin unit, press down on the red button on the
top of the carrying handle on the cyclone.
• To release the dirt, press all the way down on the same red button on the top of
the carrying handle on the cyclone.
• To minimize dust/allergen contact when emptying, encase the clear bin tightly in
a plastic bag and empty.
• Remove the clear bin carefully from the bag.
• Seal the bag tightly, dispose as normal.
• To refit:
– ensure the airway in the bin base is clear of dust and dirt
– close the clear bin base so it clicks into place
– push the cyclone and clear bin unit into the main body of the machine; it will
click into place
– ensure the cyclone and clear bin unit is secure.
CLEANING THE CLEAR BIN
• Remove cyclone and clear bin (instructions above).
• To separate the cyclone unit from the clear bin press the red button to open
the clear bin base. This exposes a small silver button behind the red opening
mechanism. Press the silver button (on its ribbed area) and separate the cyclone
unit from the clear bin.
• Clean the clear bin with cold water only.
• Ensure the clear bin is completely dry before replacing.
• Do not use detergents, polishes or air fresheners to clean the clear bin.
• Do not put the clear bin in a dishwasher.
• Do not immerse the whole cyclone unit in water or pour water into it.
• Clean the cyclone shroud with a dry cloth or dry brush to remove lint and dust.
• To refit:
– fit the cyclone shroud into the clear bin so that the silver button clicks and
engages
– close the clear bin base so it clicks into place
– push the cyclone and clear bin unit into the main body of the machine; it will
click into place
– ensure the cyclone and clear bin unit are secure.
WASHING YOUR FILTERS
• Your machine has two washable filters, located as shown.
• Check and wash the filters once a month to maintain performance.
• Switch ‘OFF’ and unplug before checking or removing the filters.
• The filters may require more frequent washing if vacuuming fine dust.
• Wash with cold water only. Do not use detergents.
• Do not put the filters in a dishwasher, washing machine, tumble dryer, oven,
microwave or near an open flame.
Filter A
• Remove the cyclone and clear bin (instructions above).
• Release the catch on the front of the cyclone handle. Swing the handle back.
• Lift out the filter.
• Wash the filter with cold water only. Hold under a tap and run water through the
open end until the water runs clear. Turn upside down and tap out.
• Squeeze and twist with both hands to make sure the excess water is removed.
• Run water over the outside of the filter until the water runs clear.
• Squeeze and twist with both hands to make sure the excess water is removed.
• Stand the filter on its wide, open end to dry. Leave to dry completely for a
minimum of 24 hours.
• Replace the filter into the cyclone. Swing the handle back into place. Ensure the
latch clicks to engage and is secure. Fit the cyclone and clear bin unit onto the
machine (instructions above).
Filter B
• Lie the machine on its side.
• To remove filter B:
– turn the blue central locking dial on the outer cover of the ball anti-clockwise
until the cover is released
– lift off the cover
– turn the filter one-quarter counter-clockwise to release.
• Wash the filter with cold water only.
• Filter B should be rinsed and tapped out until the water runs clear, then tapped
out again to ensure all excess water is removed. (Tap on the plastic rim, not the
filter material.) Leave to dry completely for a minimum of 24 hours.
• It is normal for the filter in the ball to turn grey in color.
• To refit filter B:
– refit the filter on to the ball
– secure the filter by turning it clockwise so the white arrows align.
• When refitting the outer cover of the ball, keep turning the central locking dial
clockwise. When it starts to click it is locked.
• To watch a short online video visit: www.dyson.com/dc50filterwash
• This machine is fitted with an automatically resetting thermal cut-out.
• Large items may block the tools or wand inlet. If any part becomes blocked the
machine may overheat and automatically cut-out.
• If this happens, follow the instructions below in ‘Looking for blockages’.
LOOKING FOR BLOCKAGES
• Switch ‘OFF’ and unplug before looking for blockages. Failure to do so could
result in personal injury.
• Leave to cool down before checking the filters or for blockages.
• Clear any blockage before restarting.
• Look for blockages in the wand, airways and cleaner head.
• To release the hose from the machine, you will need to remove the wand.
• Open the wand release cap.
• Pull the wand up and away from the handle.
• Press the red release button in the connecting collar and remove the wand from
the hose.
• Release the hose from the machine by pressing the red tab on the base of the
hose –you can see it from the front of the machine.
• Check for blockages in the hose.
•
• To refit the hose, align the guides on the base of the hose with the channels in
the neck of the airway. Ensure the red tab faces the front of the machine. Push
the hose on. It will click into place. To refit the wand follow the instructions above
in the ‘Operation’ section.
• To remove the base plate to access an obstruction, see ‘Base plate –
disassemble/reassemble’.
• To look for blockages in the front airway between the ball and the cleaner
head you will need to remove the cleaner head: see ‘Base plate – disassembly/
reassembly’ below on how to do this.
• To look for blockages in the rear airway between the ball and the cleaner
head you will need to release the elasticated rear connection. Pull the plastic
connector towards you to release from the upper airway. To replace it, pull it
a little way out on the horizontal so that it aligns with the upper airway. Gently
release it so it pulls itself back into place.
• Refit all parts securely before using.
• Clearing blockages is not covered by your warranty.
• If your brush bar is obstructed, it may shut off. If this happens, you will need to
remove the blockage.
• Switch ‘OFF’ and unplug before proceeding. Failure to do so could result in
personal injury.
• Please note that the brush bar contains carbon fiber brushes. Take care if
coming into contact with these brushes, as they may cause minor skin irritation.
Wash your hands after handling the brushes.
• Beware of sharp objects when clearing obstructions.
• If you still cannot clear the obstruction, please follow the instructions below to
remove the base plate. This gives more access to the obstruction. Alternatively,
contact a Dyson expert on the Dyson Helpline or visit the website. Clearing
brush bar obstructions is not covered by your warranty.
• Switch ‘OFF’ and unplug before proceeding. Failure to do so could result in
personal injury.
• Lie the machine on its front.
• There is a red latch on the connection between the ball and cleaner head. Slide
it towards the ball, supporting the machine as you do so.
• Pull the cleaner head away from the machine. Use a constant, firm pressure.
• At each end of the cleaner head are two red levers:
– pivot the levers up and out towards the end of the cleaner head until they click
– hinge the base plate open.
• Beware of sharp objects when clearing obstructions.
• To refit the base plate, hinge it closed.
• To secure the base plate pivot both levers back into position so they are flush
with the surface of the cleaner head.
• Lie the machine on its back.
• Fit the cleaner head back onto the connections underneath the front part of the
ball. Slide the cleaner head up into the channels either side of the airway. Push
firmly: the cleaner head will click into place and the red latch will engage.
• If the brush bar has stopped spinning, follow the instructions above on clearing
obstructions. Alternatively, contact a Dyson expert on the Dyson Helpline or visit
the website.
• For additional online help visit: www.dyson.com/DC50brushbarmaintenance
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON MACHINE
If you have a question about your Dyson machine, call the Dyson Helpline with
your serial number and details of where and when you bought the machine.
Most questions can be solved over the phone by one of our Dyson Helpline staff.
If your Dyson machine needs service, call the Dyson Helpline so we can discuss
the available options. If your Dyson machine is under warranty, and it is a
covered repair, it will be repaired at no cost.
The serial number can be found on the rating plate which is on the main body of
the machine behind the clear bin.
PLEASE REGISTER AS A DYSON MACHINE OWNER
To help us ensure you receive prompt and efficient service, please register as a
Dyson machine owner. There are three ways to do this:
• Online at www.dyson.com
• Telephone the Dyson Helpline, 1-866-277-4649.
• Complete the enclosed Warranty Form and post it to us.
This will confirm ownership of your Dyson machine in the event of an insurance
loss, and enable us to contact you if necessary.
5 YEAR WARRANTY
TERMS AND CONDITIONS OF THE DYSON 5 YEAR LIMITED
WHAT IS COVERED
Your Dyson machine is warranted against original defects in material and
workmanship for a period of 5 years from the date of purchase, when used for
private household purposes in accordance with the Dyson Operating Manual.
This warranty provides, at no extra cost to you, all labor and parts necessary
to ensure your machine is in proper operating condition during the warranty
period. This limited warranty is subject to the following terms:
WHAT IS NOT COVERED
Dyson, Inc. shall not be liable for costs, damages or repairs incurred as a result
of:
• Machines purchased from an unauthorized dealer.
• Careless operation or handling, misuse, abuse and/or lack of maintenance or
use not in accordance with the Dyson Operating Manual.
• Use of the machine other than for normal domestic purposes within the United
States, e.g. for commercial or rental purposes.
• Use of parts not in accordance with the Dyson Operating Manual.
• Use of parts and accessories other than those produced or recommended by
Dyson, Inc.
• External sources such as weather.
• Repairs or alterations carried out by unauthorized parties or agents.
• Clearing blockages from your machine.
• Normal wear and tear, including normal wearing parts, such as clear bin, belt,
filter, brush bar, hose assembly and power cord (or where external damage or
abuse is diagnosed), carpet or floor damage due to use not in accordance with
manufacturer’s instructions or failure to turn the brush bar off when necessary.
WARRANTY SERVICE
• Please fill out and return the Warranty Form, or register online at
www.dyson.com
• Before service can take place, the terms of the limited warranty require that you
contact the Dyson Helpline with your model name/number, serial number, date
and place of purchase.
• Please keep your purchase receipt in a safe place to ensure you have this
information.
• All work will be carried out by Dyson, Inc. or its authorized agents.
• Any replaced defective parts will become the property of Dyson, Inc.
• Service under this warranty will not extend the period of this warranty.
• If your machine is not functioning properly, please call the Dyson Helpline. Most
issues can be rectified over the telephone by our trained Customer Care staff. If
this is not possible Dyson, Inc. will arrange for your machine to be repaired and
returned in full working order at no extra cost to yourself.
WARRANTY LIMITATION AND EXCLUSIONS
• Any implied warranties relating to your machine including but not limited to
warranty of merchantability or warranty of fitness for a particular purpose, are
limited to the duration of this warranty. This limitation is not allowed by some
States and so this limitation may not apply to you.
• Your remedy for breach of this warranty is limited to the warranty service
described above. Dyson, Inc. will not be liable for any consequential damages
or incidental damages you may incur in connection with your purchase and
use of your machine. This limitation is not allowed by some States and so this
limitation may not apply to you.
• This limited warranty gives you specific legal rights. You may also have other
rights which vary by State.
• This limited warranty is not transferable.
IMPORTANT DATA PROTECTION INFORMATION
Your details will be held by Dyson, Inc. or others on behalf of Dyson, Inc. so
that we can assist you more quickly in our Customer Service department. From
time to time, Dyson, Inc. may send you special offers and news of our latest
innovations. Check the box on the Warranty Form within the Dyson Operating
Manual if you do not wish to receive marketing or promotional information from
Dyson, Inc. For more information about our data collection practices, please
refer to the Dyson, Inc. privacy policy at www.dyson.com/privacy
DISPOSAL INFORMATION
Dyson products are made from high grade recyclable materials. Recycle where
possible.
PRODUCT INFORMATION
Please note: Small details may vary from those shown.