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USING YOUR DYSON APPLIANCE
PLEASE READ THE ‘IMPORTANT SAFETY INSTRUCTIONS’ IN THIS DYSON
OPERATING MANUAL BEFORE PROCEEDING.
RATING PLATE
• The rating plate will be either (a) behind the clear bin or (b) on the top of the
appliance above the switches, under the wand handle. Note the serial number
before fitting the wand handle onto the appliance.
• If you need to gain access to the rating plate after assembling the appliance,
follow these instructions:
– open the wand cap and pull the red tube up and away from the handle
– press in the black clip in the recess of the duct
– pull the wand handle up and off the appliance; use a constant, firm pressure.
• Check to ensure your electricity supply corresponds to that shown on the rating
plate. The appliance must only be used as rated.
ASSEMBLY
• Lie the appliance on its back.
• Attach the cleaner head by sliding it on to the connections on the lower front
part of the ball. Ensure the electrical plug on the cleaner head fits into the
twin-block connection on the body of the appliance, which is directly above the
airway. Push firmly: the cleaner head will click into place.
• Stand the appliance up straight.
• Attach the wand handle by sliding it on to the top of the appliance. The spring
clip in the handle will click into place.
• Ensure the hose is straight. Press the red button on the hose. Slide the wand into
the hose.
• Ensure the hose and wand sit in the recess of the handle. Slide the end of the
wand down into the handle to secure it.
• Close the wand cap.
• Slide the tool holder onto the side of the duct as shown.
• Ensure the cyclone and clear bin unit is secured to the main body of
the appliance.
• Attach the tools as shown. In use, the tools can be attached to either the hose or
the wand.
• Wind the cord counter-clockwise around the cord hooks. Secure with the clip.
• To watch a short online video visit:
www.english.dysoncanada.ca/DC43gettingstarted
OPERATION
• Unwind the cord.
• Plug the appliance into the mains electricity supply.
• To switch ‘ON’ or ‘OFF’ press the power button, located as shown.
• To use, recline the handle. The stabilizer stand will automatically lift up.
• After use, return the appliance to the upright position, pushing it firmly into
place. The stabilizer wheels will automatically lower.
• Then: unplug the appliance, coil the cord safely, put the appliance away.
• Switch ‘OFF’ the appliance, unplug and ensure it is upright before:
– changing or using tools
– removing the hose or airway inspection parts.
• Use the cyclone carry handle to carry the appliance.
ATTACHMENTS
• To release the wand, open the wand cap and pull the red tube up and away
from the handle until it clicks into place.
• Should you wish to use the hose without the wand, follow the above instruction
and press the red button to release the wand from the hose.
CARPETS OR HARD FLOORS
• The brush bar will always default to ‘ON’ (spinning) each time you switch the
appliance ‘ON’ and recline it for cleaning.
• The brush bar will not rotate when the appliance is upright.
• To switch the brush bar ‘OFF’ (e.g. for delicate rugs and hard floors):
– switch the appliance ‘ON’
– recline the appliance
– press the brush bar ‘ON/OFF’ button – the brush bar will stop spinning.
• The brush bar will automatically stop if it becomes obstructed. See ‘Brush bar –
clearing obstructions’.
• Before vacuuming your flooring, rugs and carpets, check the manufacturer’s
recommended cleaning instructions.
• Some carpets may fuzz if a rotating brush bar is used when vacuuming. If this
happens, we recommend vacuuming in ‘hard floor’ mode and consulting with
the flooring manufacturer.
• The brush bar on the appliance may damage some carpet types. If you are
unsure, turn off the brush bar.
LOOKING AFTER YOUR DYSON APPLIANCE
• Do not carry out any maintenance or repair work other than that shown in this
Dyson Operating Manual, or advised by the Dyson Helpline.
• Only use parts recommended by Dyson. If you do not this could invalidate
your warranty.
• Store the appliance indoors. Do not use or store it below 32°F. Ensure the
appliance is at room temperature before operating.
• Clean the appliance only with a dry cloth. Do not use any lubricants, cleaning
agents, polishes or air fresheners on any part of the appliance.
• If used in a garage, always wipe the base plate, ball and stabilizer wheels with
a dry cloth after vacuuming to clean off any sand, dirt, or pebbles that could
damage delicate floors.
VACUUMING
CAUTION:
• Do not use without the clear bin and filters in place.
• Fine dust such as plaster dust or flour should only be vacuumed in very
small amounts.
• Do not use the appliance to pick up sharp hard objects, small toys, pins, paper
clips, etc. They may damage the appliance.
• When vacuuming, certain carpets may generate small static charges in the
clear bin or wand. These are harmless and are not associated with the mains
electricity supply. To minimize any effect from this, do not put your hand or
insert any object into the clear bin unless you have first emptied it and rinsed it
out with cold water (see ‘Cleaning the clear bin’).
• Powerful suction can cause the hose to ‘pull back’ – please take care.
• Do not work with the appliance above you on the stairs.
• Do not put the appliance on chairs, tables, etc.
• Before vacuuming highly polished floors, such as wood or linoleum, first check
that the underside of the floor tool and its brushes are free from foreign objects
that could cause marking.
• Do not leave the cleaner head in one place on delicate floors.
• Do not use this vacuum cleaner outdoors. The Dyson Car Cleaning Kit
(Model 08909) is intended for use only inside a garage.
EMPTYING THE CLEAR BIN
• Switch ‘OFF’ and unplug before emptying the clear bin.
• Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.
• To remove the cyclone and clear bin unit, press down on the red button at the
rear of the carrying handle on the cyclone.
• To release the dirt, press all the way down on the red button at the rear of the
carrying handle on the cyclone.
• To minimize dust/allergen contact when emptying, encase the clear bin tightly in
a plastic bag and empty.
• Remove the clear bin carefully.
• Seal the bag tightly, dispose as normal.
• To refit:
– close the clear bin base so it clicks into place
– push the cyclone and clear bin unit into the main body of the appliance;
it will click into place
– ensure the cyclone and clear bin unit is secure.
CLEANING THE CLEAR BIN
• Remove the cyclone and clear bin (instructions above).
• To separate the cyclone unit from the clear bin press the red button to open
the clear bin base. This exposes a small silver button behind the red opening
mechanism. Press the silver button and separate the cyclone unit from the
clear bin.
• Clean the clear bin with cold water only.
• Ensure the clear bin is completely dry before replacing.
• Do not use detergents, polishes or air fresheners to clean the clear bin.
• Do not put the clear bin in a dishwasher.
• Do not immerse the whole cyclone in water or pour water into it.
• Clean the cyclone shroud with a dry cloth or dry brush to remove lint and dust.
• To refit the clear bin to the cyclone unit:
– fit the cyclone shroud into the clear bin so that the silver button clicks and
engages
– close the clear bin base so it clicks into place
– push the cyclone and clear bin unit into the main body of the appliance;
it will click into place
– ensure the cyclone and clear bin unit is secure.
WASHING YOUR FILTERS
• Your appliance has two washable filters, located as shown.
• Check and wash the filters regularly according to instructions to
maintain performance.
• Switch ‘OFF’ and unplug before checking or removing the filters.
• The filters may require more frequent washing if vacuuming fine dust.
• Wash with cold water only. Do not use detergents.
• Do not put the filters in a dishwasher, washing machine, tumble dryer, oven,
microwave or near an open flame.
• To remove filter A see the ‘Wash filters’ section in this Dyson Operating Manual.
• After washing lie the filter on its side and leave at least 24 hours to dry
completely before refitting.
• To remove filter B:
– turn the central locking dial on the outer cover of the ball counter-clockwise
until the cover is released
– lift off the cover
– turn the filter one-quarter counter-clockwise to release.
• Filter B should be rinsed and tapped out until the water runs clean, then tapped
out again to ensure all excess water is removed. Leave to dry completely for
24hours.
• It is normal for the filter in the ball to turn grey in color.
• To refit filter B:
– refit the filter on to the ball
– secure the filter by turning it one-quarter turn clockwise.
• When refitting the outer cover of the ball, keep turning the central locking dial
clockwise. When it starts to click it is locked.
• To watch a short online video visit:
www.english.dysoncanada.ca/DC43filterwash
LOOKING FOR BLOCKAGES
• Switch ‘OFF’ and unplug before looking for blockages. Failure to do so could
result in personal injury.
• Look for blockages in the wand, airways and cleaner head.
• To remove the base plate to access an obstruction, see ‘Base plate –
disassembly/reassembly’.
• To look for blockages in the airway between the ball and the cleaner head
you will need to remove the cleaner head: see ‘Base plate – disassembly/
reassembly’.
• Beware of sharp objects when checking for blockages.
• Refit all parts securely before using.
• Clearing blockages is not covered by your guarantee.
CLEARING BLOCKAGES – THERMAL CUT-OUT
• This appliance is fitted with an automatically resetting thermal cut-out.
• Large items may block the tools or wand inlet. If any part becomes blocked the
appliance may overheat and automatically cut-out.
• Switch ‘OFF’ and unplug. Leave to cool down for 1-2 hours before checking
filters or for blockages.
• Clear any blockage before restarting.
• Clearing blockages is not covered by your warranty.
BRUSH BAR – CLEARING OBSTRUCTIONS
• If your brush bar is obstructed, it may shut off. If this happens, you will need to
remove the blockage.
• Switch ‘OFF’ and unplug before proceeding. Failure to do so could result in
personal injury.
• Beware of sharp objects when clearing obstructions.
• If you still cannot clear the obstruction, please follow the instructions below to
remove the base plate. This gives more access to the obstruction. Alternatively,
contact a Dyson expert on the Dyson Helpline or visit the website. Clearing
brush bar obstructions is not covered by your warranty.
BASE PLATE - DISASSEMBLY/REASSEMBLY
• Switch ‘OFF’ and unplug before proceeding. Failure to do so could result in
personal injury.
• Lie the appliance on its front.
• Detach the red ‘C’ clip which is on the connection between the cleaner head
and the appliance. It is quite firm, but do not pull it off roughly. Use a constant,
firm pressure.
• Pull the cleaner head away from the appliance. Use a constant, firm pressure.
• On the cleaner head are two dials: turn each a quarter-turn counter-clockwise
until it clicks.
Put the cleaner head onto its back:
– lift up the top edge of the base plate, so it rotates to the upright position
– lift out.
• Beware of sharp objects when clearing obstructions.
• To refit the base plate:
– fit the 3 lugs on the lower edge of the base plate into the 3 slots in the base of
the cleaner head
– swing the upper edge of the base plate down; it will click into place.
• To secure the base plate:
– press the base plate close to the cleaner head
– secure the first dial by turning it a quarter-turn clockwise until it clicks
and engages
– repeat with the second dial.
• Refit the red ‘C ‘clip onto the cleaner head. The flatter edge of the clip fits
against the cleaner head. It is easier to slide one lug into its slot before the other.
• Lie the appliance on its back.
• Attach the cleaner head by sliding it on to the connections on the lower front
part of the ball. Ensure the electrical plug on the cleaner head fits into the
twin-block connection on the body of the appliance, which is directly above the
airway. Push firmly: the cleaner head will click into place.
BRUSH BAR – TROUBLESHOOTING
• If the brush bar has stopped spinning, follow the instructions above on clearing
obstructions. Alternatively, contact a Dyson expert on the Dyson Helpline or visit
the website.
• To watch a short online video visit:
www.english.dysoncanada.ca/DC43brushbarmaintenance
DISPOSAL INFORMATION
Dyson products are made from high grade recyclable materials. Please dispose
of this product responsibly and recycle where possible.
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE
If you have a question about your Dyson appliance, call the Dyson Helpline with
your serial number and details of where/when you bought the appliance.
Most questions can be solved over the phone by one of our Dyson Helpline staff.
If your Dyson appliance needs service, call the Dyson Helpline so we can discuss
the available options. If your appliance is under warranty, and the repair is
covered, it will be repaired at no cost.
The rating plate is on the top of the appliance above the switches, under the
wand handle.
PLEASE REGISTER AS A DYSON APPLIANCE
OWNER
To help us ensure you receive prompt and efficient service, please register as a
Dyson appliance owner. There are three ways to do this:
• Online at www.dyson.com
• Telephone the Dyson Helpline at 1-877-397-6622.
• Complete the enclosed Warranty Form and mail it to us.
This will confirm ownership of your Dyson appliance in the event of an insurance
loss, and enable us to contact you if necessary.
5 YEAR WARRANTY
TERMS AND CONDITIONS OF THE DYSON 5 YEAR LIMITED
WARRANTY.
WHAT IS COVERED
Your Dyson appliance is warranted against original defects in material and
workmanship for a period of five years from the date of purchase, when used for
private household purposes in accordance with the Dyson Operating Manual.
This warranty provides, at no extra cost to you, all labour and parts necessary to
place your appliance in proper operating condition during the warranty period.
This warranty is subject to the following terms:
WHAT IS NOT COVERED
Dyson Canada Limited shall not be liable for costs incurred as a result of:
• Appliances purchased from an unauthorized dealer.
• Accidental damage, faults caused by negligent use or care, misuse, neglect,
careless operation or handling of the appliance which is not in accordance with
the Dyson Operating Manual.
• Use of the appliance other than for normal domestic purposes within the country
of purchase, e.g. for commercial or rental purposes.
• Use of parts not in accordance with the Dyson Operating Manual.
• Use of parts and accessories other than those produced or recommended by
Dyson Canada Limited.
• External sources such as weather.
• Repairs or alterations carried out by unauthorized parties or agents.
• Blockages – please refer to the Dyson Operating Manual for details of how to
look for and clear blockages.
• Normal wear and tear, including normal wearing parts, such as belt, filter,
brush bar, hose assembly and power cord (or where external damage or abuse
is diagnosed).
• Carpet damage due to use not in accordance with flooring manufacturer’s
instructions or failure to turn the brush bar off when necessary.
WARRANTY SERVICE
• Please fill out and return the Warranty Form, or register online at
www.dyson.com
• Before service can take place, the terms of the warranty require that you contact
the Dyson Helpline with your model name/number, serial number, date and
place of purchase.
• Please keep your purchase receipt in a safe place to ensure you have
this information.
• All work will be carried out by Dyson Canada Limited or its authorized agents.
• Any replaced defective parts will become the property of Dyson Canada Limited.
• Service under this warranty will not extend the period of this warranty.
• If your appliance is not functioning properly, please call the Dyson Helpline.
Most issues can be rectified over the telephone by our trained Customer
Care staff. If this is not possible Dyson Canada Limited will arrange for your
appliance to be repaired and returned in full working order at no extra cost
to yourself.
WARRANTY LIMITATION AND EXCLUSIONS
• Any representations, warranties or conditions relating to your appliance, express
or implied, statutory or otherwise, including but not limited to warranty of
merchantability or warranty of fitness for a particular purpose, are limited to
the duration of this warranty. This limitation is not allowed by some Provinces or
Territories and so this limitation may not apply to you.
• Your remedy for breach of this warranty is limited to the warranty service
described above. Dyson Canada Limited will not be liable for any consequential
damages or incidental damages you may incur in connection with your purchase
and use of your appliance. This limitation is not allowed by some Provinces or
Territories and so this limitation may not apply to you.
• This warranty gives you specific legal rights. You may also have other rights
which vary by Province or Territory.
• This warranty is not transferable.
• This warranty is only available in Canada.
SUMMARY OF COVER
• The warranty becomes effective at the date of purchase (or the date of delivery
if this is later).
• You must provide proof of delivery/purchase before any work can be carried out
on your appliance. Without this proof, any work carried out will be chargeable.
• Please keep your receipt or delivery note.
• All work will be carried out by Dyson Canada Limited or its authorized agents.
• Any parts which are replaced will become the property of Dyson Canada Limited.
• The repair or replacement of your appliance under warranty will not extend the
period of warranty.
• The warranty provides benefits which are additional to and do not affect your
statutory rights as a consumer.
IMPORTANT DATA PROTECTION INFORMATION
Your details will be held by Dyson Canada Limited or others on behalf of Dyson
Canada Limited so that we can assist you more quickly in our Dyson Helpline.
From time to time, Dyson Canada Limited may send you special offers and news
of our latest innovations.
For more information about our data collection practices, please refer to the
Dyson Canada Limited privacy policy at www.dyson.com
PRODUCT INFORMATION
Please note: Small details may vary from those shown.